What are the responsibilities and job description for the Technical Product Manager position at Long Tail?
About Long Tail Health Solutions Inc.
Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.
Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.
The Technical Product Manager, Healthcare Interoperability & Integration owns the technical integration layer connecting AppealAssist and CareAssist to customer data and EMR systems (Epic, Cerner, and others), embedded launch, data write-back, and admin/tenant configuration. This is a technically-oriented product role requiring fluency in healthcare data standards, partnering closely with engineering to deliver integration capability across both products.
Education and Experience
The essential functions include, but are not limited to the following:
Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.
Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.
The Technical Product Manager, Healthcare Interoperability & Integration owns the technical integration layer connecting AppealAssist and CareAssist to customer data and EMR systems (Epic, Cerner, and others), embedded launch, data write-back, and admin/tenant configuration. This is a technically-oriented product role requiring fluency in healthcare data standards, partnering closely with engineering to deliver integration capability across both products.
Education and Experience
- Required: Bachelor's degree in Computer Science, Health Informatics, or a related technical field.
- Preferred: Experience with HL7/FHIR standards, EMR integration credentials (e.g., Epic proficiency badges), or a background in health informatics.
- 4 years of product or technical product management experience, with direct experience integrating with EMR systems (Epic and/or Cerner) in a healthcare SaaS environment.
- Strong understanding of healthcare interoperability standards (HL7v2, FHIR, ADT feeds) and EMR integration patterns.
- Working knowledge of Azure DevOps and Confluence.
- Ability to translate technical integration requirements into clear specifications for engineering.
- Strong collaboration skills working directly with customer IT/informatics teams during implementation and onboarding.
- Comfortable owning a technically deep scope shared across both products.
- Skilled at scoping integration work for new customer onboarding and estimating effort and complexity.
- Strong troubleshooting and root-cause skills for integration issues spanning product and customer environments.
The essential functions include, but are not limited to the following:
- Integration Ownership: Own the roadmap and requirements for EMR integration (embedded launch, write-back, data ingestion) across both AppealAssist and CareAssist.
- Onboarding Support: Scope and support integration work for new customer onboarding, including EMR-specific configuration and data mapping.
- Admin & Configuration: Own requirements for admin/tenant configuration capabilities customers use to manage their own settings.
- Cross-Product Standards: Maintain consistent integration patterns across both products to avoid duplicated or divergent technical approaches.
- Engineering Partnership: Work closely with engineering to scope, sequence, and validate integration builds, including technical design discussions.
- Customer-Facing Technical Liaison: Serve as the product-side technical point of contact for customer IT/informatics teams during implementation.
- Issue Triage: Investigate and prioritize integration-related bugs and customer-reported issues with engineering and support.