What are the responsibilities and job description for the Local/Remote-Onsite - IT Helpdesk Support - Full-time position at Long-Lewis?
IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion.
The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills.
Responsibilities include, but are not limited to, the following:
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or remotely
Setup new computers and devices such as printers, scanners, etc.
Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain
Track customer issues and resolutions
Qualifications:
Previous experience in IT, customer service, and/or other related fields
Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls
Ability to troubleshoot and think on your feet
Ability to multi-task
Strong troubleshooting and critical thinking skills
A , NET (or equivalent experience) are required
MCP/MCSE is a huge plus, but not required
Excellent customer services skills are a must!
Schedule: Monday-Friday*; 8am-5pm (some flexibility; actual hours may vary to ensure coverage and completed tasks)
*Weekend work is rare, but may be required in the event of an emergency or an unexpected/planned outage.