What are the responsibilities and job description for the Hoover - Quick Lane Advisor - Full-time position at Long-Lewis?
Long-Lewis of Hoover is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.
As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.
Key Responsibilities:
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Greet customers promptly and professionally, assessing service needs
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Clearly communicate repair recommendations between technicians and customers
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Prepare accurate repair orders and review service details, costs, and timelines
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Keep customers updated on service status and changes throughout the process
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Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance
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Coordinate with technicians to ensure efficient, on-time service delivery
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Maintain detailed records, follow-up systems, and service documentation
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Address and resolve customer concerns with professionalism and care
Qualifications:
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High school diploma or GED required
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Post-secondary training in automotive or related field preferred
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1 year of experience in a dealership or high-volume service environment
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Valid, unrestricted driver’s license and clean driving record
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Solid understanding of automotive maintenance and repair procedures
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Strong communication, interpersonal, and organizational skills
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Ability to multitask and perform under pressure in a team-driven environment
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Professional appearance and a positive, customer-first attitude