What are the responsibilities and job description for the 988 Crisis Hotline Program Supervisor - Hybrid position at Long Island Crisis Center?
About the Role
We are seeking a compassionate and experienced professional to join our team as a 988 Program Supervisor. In this hybrid role, you will lead and support a team of crisis counselors providing critical, real-time support to individuals in need. This is a great opportunity for someone who is passionate about mental health, enjoys mentoring others, and thrives in a fast-paced, mission-driven environment.
Key Responsibilities
- Supervise and support a team of up to ten 988 Counselors, providing ongoing guidance and support
- Conduct regular supervision sessions and offer real-time coaching during shifts
- Review call documentation and complete quality assurance evaluations
- Assign and manage follow-up and outreach cases
- Mentor and support new counselors during training
- Participate in team meetings and group supervision sessions
- Assist with training program coordination and staff development
- Provide 988 phone coverage as needed
- Cover one Nassau County Helpline shift per week
- Share in on-call rotation for interventions/consultations
Qualifications
- LMSW or LMHC (Required)
- Crisis intervention and/or supervisory experience preferred
- Strong organizational, problem-solving, and communication skills
- Comfortable using digital systems and documentation platforms
- Can provide open and honest feedback in a courteous and professional manner
Schedule & Work Environment
- Hybrid schedule with in-office presence in Bellmore, NY three days per week
- Flexibility to work occasional evenings and weekends as needed
Why Join Us?
- Collaborative and supportive team environment with opportunity to grow professionally
- Benefits include a generous paid time off policy, health insurance and the opportunity to contribute to a 403b retirement plan with an employer match
- Qualifying employer for U.S. Department of Education Public Service Loan Forgiveness (PSLF): student loans.
Job Type: Full-time
Pay: $62,000.00 - $66,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- Master's (Required)
Experience:
- Supervisory : 2 years (Preferred)
License/Certification:
- LMSW or LMHC (Required)
Work Location: Hybrid remote in Bellmore, NY 11710
Salary : $62,000 - $66,000