What are the responsibilities and job description for the Patient Service Representative position at Long Integrated Psychiatric Services?
The Patient Service Representative (PSR) is primarily responsible for contacting and interviewing patients prior to their appointments. This position is for a Behavioral Health office. The position requires supporting the office staff by providing effective customer service to patients, vendors, insurance companies and other medical facilities. Flexibility and adaptability is a MUST for this position.
DUTIES AND RESPONSIBILITIES:
- Contact patients via telephone, email, or text message prior to their scheduled appointment.
- Interview patients over the telephone, email, or text message to obtain a complete and accurate medical history, including surgical history and medications.
- Obtain complete patient demographics over the phone, email, or text message prior to appointments.
- Register new patients via telephone when scheduling appointments.
- Facilitate scheduling for office staff when scheduling for referral facilities.
- Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
- Complete all patient phone call assignments as assigned.
- Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-schedule patient appointments as required via telephone calls and written notification to patients.
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Assist other members of the Call Center as needed.
- Other duties as assigned.
Job Type: Full Time
Job Type: Part-time
Pay: From $17.00 per hour
Work Location: In person
Salary : $17