Sales Trainer

About Company

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.

About The Role

The Sales Trainer specializes in in-home sales and is responsible for training and developing all sales new hires in “The Long Way” selling system, as well as providing ongoing training for all tenured salespeople. The Sales Trainer is responsible for maintaining cutting edge training techniques, including proficiency in learning management systems and technology to drive performance and achieve revenue goals. The Sales Trainer identifies training needs, develops dynamic training curriculums, appeals to varying learning styles and delivers effective training to produce and maintain high-performing Product Specialists for all markets.

Responsibilities

• Contribute to and teach an effective, engaging and comprehensive Sales Training Program featuring one-call-close skills, the 1 0 2 -step selling system, technology training, product knowledge, company history, industry eudcation and other topics as needed.
• Coach, develop and motivate new and tenured Product Specialists to effectively sell LH products, provide “world class” customer service, deliver on their commitments and meet their KPIs.  
• Support execution of all training logistics, including schedule, equipment, travel and accomodations etc. 
• Support onboarding for all sales team members, ensuring thorough understanding of company policies, procedures and specific job responsibilities. 
• Support all state and municipal licensing processes and renewals for sales team members (Product Specialists, Sales Managers and Trainers).
• Support Sales Training Manager and Sales Managers in ensuring all Product Specailists are up to date on current sales script, sales technologies, product offerings, product knowledge, company history and the home improvement industry.  
• Must listen to all Rilla’s for Reps within first 90 days post training and reps on performance improvement plans (PIPs)
• Teach curriculums for classroom, remote and digital trainings , with product-specific variations for all products.  
• Provide access and training to Salesforce, Hover, Rilla, Podium and other sales technologies.  
• Support design and building of content and sales learning pathways for LMS/e-learning system .  
• Monitor individual and team results through Rillas and ride- alongs , training to correct as needed, as directed by Sales Training Manager.
• Maintain current knowledge of product lines, finance options and installation processes and comply with related company processes.
• Ensure adherence to sales processes and scripts, staying updated on company-wide changes.
• Ensure all Product Specialists adhere to LH guidelines around dress code and code of conduct, including demonstrating a positive attitude and treating colleagues and customers with the utmost respect, as laid out in the Employee Handbook.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training. 
• Perform other related duties as assigned. 
  
  

Qualifications

• Broad knowledge of learning styles, training methods and curriculum development.
• Ability to build online courses through a learning management system.
• Effective communication, both written and verbal.
• Strong speaking, teaching and presentations skills with the ability to tailor to groups of varying sizes, abilities, backgrounds and education.
• Ability to write and edit detailed documents, including manuals, scripts and curriculums.
• Proven experience meeting monthly, quarterly and annual goals.
• Ability to motivate and inspire others towards a common goal.
• Ability to represent the company in a business-like and professional manner.
• Strong sense of responsibility around team results.
• Strong work ethic with a can-do attitude.
  
  

Skills

The required skills for this role include strong communication and presentation abilities, which are essential for delivering effective training sessions. Analytical skills are also crucial, as the trainer must assess training needs and evaluate program effectiveness based on performance data. Interpersonal skills will be utilized daily to build rapport with sales team members and foster a supportive learning environment. Preferred skills such as project management will aid in organizing training schedules and resources efficiently. Additionally, proficiency in digital training tools and platforms will enhance the delivery of training content and facilitate remote learning opportunities.