What are the responsibilities and job description for the Junior Salesforce Administrator - Remote position at Long Home Products?
Company Overview:
Long Home is a dynamic and innovative home improvement company dedicated to delivering top-notch solutions and services to our clients. We pride ourselves on our commitment to excellence and are currently seeking a Junior Salesforce Administrator with 1 to 2 years of experience to join our team.
Job Description:
As a Junior Salesforce Administrator, you will be responsible for the design, implementation, and maintenance of our Salesforce platform to support our business processes and objectives. You will work closely with cross-functional teams to gather requirements, develop solutions, and ensure the successful deployment and adoption of Salesforce functionalities. You will work with Sales, Service, and CPQ products in addition to Field Service Lightning.
Key Responsibilities:
- Design, configure, and customize Salesforce to support business requirements.
- Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions within Salesforce.
- Implement and maintain custom objects, fields, flows, validation rules, and other Salesforce components as needed.
- Configure and optimize Field Service Lightning to streamline service operations, including scheduling, dispatching, and mobile functionality.
- Develop and maintain integrations between Salesforce and other systems to enable seamless data flow and process automation.
- Provide ongoing support and troubleshooting for Salesforce users, addressing issues, and implementing enhancements as needed.
- Drive user adoption through training sessions, documentation, and ongoing support to maximize the value of Salesforce investments.
- Stay updated on Salesforce best practices, new features, and industry trends, recommending improvements and optimizations as appropriate.
- Collaborate with team members to deliver scalable and efficient solutions.
Required Qualifications:
- Certified Salesforce Administrator
- A minimum of 1 to 2 years of Salesforce experience with Sales and Service Cloud.
- You will be encouraged to attend trade shows and conferences, therefore you should be able to travel 10% of the time
Desirable Qualifications
- A Bachelor’s or post graduate degree, or qualification.
- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Platform Developer, etc.
Required Skills
- Understanding of Salesforce platform capabilities, data model, and security model.
- Proficiency in Salesforce configuration, customization, and administration.
- Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to prioritize and manage multiple tasks in a fast-paced environment, with a strong attention to detail.
- Proficiency in PowerPoint and Excel
- Strong analytical and conceptual skills, including technical writing for a non-technical audience
Desirable Skills
- Experience with Field Service Lightning setup, configuration, and optimization for service
operations.
- Knowledge of CPQ concepts, including product configuration, pricing rules, and quote generation.
- Experience with Agile development methodologies
- Active in the Salesforce community
- Demonstrate interest in professional development