What are the responsibilities and job description for the Customer Service Representative position at Long Energy?
Join a trusted, family-owned company serving the Capital Region for over 80 years.
Long Energy is growing our team and looking for two reliable, organized Customer Service Representatives to join us at our Schenectady location — one focused primarily in our Service Department and one supporting our Office/Customer Service team.
If you’re someone who communicates clearly, enjoys helping customers, can juggle priorities, and stays calm when things get busy, we’d love to hear from you!
What You’ll Do:
- Address high volume of customer service inquiries quickly and accurately, by telephone and email, with prompt, professional service.
- Document customer interactions, requests, and resolutions
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist with general office tasks as needed
- In addition to the responsibilities above, the Service Department position will also: Schedule service appointments, create work orders, track and schedule follow-up service, and work a flexible schedule that may include occasional evenings and weekends during the peak winter season
What We’re Looking For:
- Strong organizational skills and attention to detail.
- Ability to multi-task and stay calm under pressure
- Clear, friendly communication skills
- Comfortable using computers
- Team oriented mindset with a strong sense of reliability
- Commitment to accuracy and continuous improvement
Benefits:
- Competitive pay based on experience
- Health Insurance
- Dental Insurance
- 401(k) and profit sharing
- Paid Vacation and Holidays
- Paid Sick days
- Employee Discounts on fuel/service
Pay: $18.00 - $24.00 per hour
Work Location: In person
Salary : $18 - $24