Community Relations Coordinator

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

We Are Guided By The Following Organizational Values

• Be open to new ideas and continuous improvement by seeking opportunities to enhance service delivery and processes.
• Operate with integrity through accountability, professionalism, and ethical decision-making.
• Consider the customer first in decision making by prioritizing service, accessibility, and community impact.
• Cultivate employee potential by supporting growth, development, and engagement
• Be proactive by taking ownership, anticipating needs, and driving results.
  
  

Under the direction of the Manager, Communications and Community Relations, the Community Relations Coordinator supports and executes community relations and communications activities that promote a positive image of Long Beach Transit (LBT) and support ridership goals. This position monitors community feedback and transportation-related concerns while implementing outreach efforts to keep the community informed and engaged with LBT’s services.

Responsibilities

• Serve as the primary ambassador for LBT, engaging customers and the broader community to communicate LBT’s services, programs, and mission with the objective of increasing ridership.
• Build and sustain relationships with diverse community stakeholders across LBT’s service area, with an emphasis on priority populations including seniors, students, and non-English-speaking communities.
• Implement community relations action plans including defining and tracking measurable objectives.
• Maintain and update stakeholder databases, including community contacts, and outreach metrics.
• Plan, coordinate, and participate in community meetings and events to gather feedback, share information, and encourage participation in LBT services.
• Identify and/or help develop promotional and outreach materials needed to support communications efforts.
• Prepare and deliver presentations for community meetings, neighborhood groups, and public audiences.
• Gather and document community feedback, input, and concerns to support enhancements to LBT’s services.
• Manage inventory of promotional items, ensuring availability for distribution at events and in-kind donations.
• Work evenings and weekends, as needed, to represent LBT at community events.
• Other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Attributes And Skill Sets

• Strong interpersonal and communication skills, including public speaking, writing, active listening, and the ability to communicate tactfully in sensitive situations
• Ability to translate complex transit information into clear, concise messaging
• Self-starter with the ability to manage multiple priorities and meet deadlines
• Demonstrates initiative and takes a proactive approach to assigned responsibilities
• Ability to work independently with minimal direction
• Demonstrates ability to collaborate effectively within a team environment and engage professionally with diverse populations
• Ability to support outreach events, including transporting and setting up materials
• Handles sensitive information with discretion and in compliance with applicable policies and requirements
• Applies a solution-oriented approach when responding to community concerns
• Follows through on commitments and ensures successful execution of events and assigned responsibilities.
• Understanding and knowledge of:
• Community relations strategies and tactics to increase customer engagement.
• Current trends in community relations and communications.
• Microsoft Office Suite, Adobe Creative Suite, Microsoft Outlook and social media platforms.
  

EDUCATION And/or EXPERIENCE

• Bachelor’s degree in Communications, Marketing, Public Administration, or a related field required.
• Two (2) years of experience in community engagement, communications, or a related field preferred.
• Experience in customer service or community relations in a public-facing environment required.
• Public speaking experience preferred.
• Bilingual proficiency preferred, with Spanish strongly preferred.
• Valid Class C California driver’s license required.
  
  

Physical Requirement

• Able to lift, carry, and set up heavy materials (30–40 lbs) while supporting the physical and logistical needs of community engagement and outreach events.
  
  

Salary range: $70,123 - $96,814 per year (Depending on Experience)

Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position.

Application

Apply online at www.ridelbt.com/careers Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.

Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).

Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas.

Equal Opportunity Employer

Successful candidate must pass agency physical, drug and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.