Client Services Coordinator - Outpatient Therapy

Client Services Coordinator - Outpatient Therapy

Title: Client Services Coordinator

Location: Long Beach Memorial Medical Center

Department: Physical Therapy-OP

Status: Full Time

Shift: Days (8hr)

Pay Range*: $24.01/hr. – $34.81/hr.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Client Services Coordinator is responsible for scheduling and coordinating of patient or client services, including referrals, screening, processing, authorizations, admission, and discharge. Ensures a positive atmosphere during the entire continuum of care for all customers including patients, families, physicians, case managers, payers, and members of the healthcare team.

Essential Functions and Responsibilities of the Job

• Coordinates referrals and screening of patients for consideration for admission to the department or center. Keeps all appropriate individuals informed of patient admission scheduling and intervenes with physicians, nursing staff and case management to minimize any difficulties.

• Provides clerical support services to director. Performs general office duties which include, but may not be limited to: answering the phone, returning phone calls within 24 hours, obtaining insurance verification for all patients, photocopying, scheduling appointments, meetings and conferences.

• Communicates clinical and conference updates to external case managers to ensure appropriate utilization of services and payment for services rendered. Supports case management team by providing contact to appropriate individuals and related duties.

• Prepares reports for department Manager and other selected individuals to track clinical and financial measures. Enters data on national database required to produce program evaluation outcome studies as required.

• Assists technical, clerical and medical staff with satisfying the needs and concerns of patients, patient family members and friends to assure comfort, and assuage concerns of patients.

• Completes back-office duties including rooming patients, taking vital signs, maintaining infection control procedures, and all other back-office duties as assigned. Maintains department appearance to ensure professional environment and safety standards per established goals and guidelines.

• Collects co-payments, collaborates with billing department, case managers for insurance verification and tracking of financial data.

• Enters all demographic and insurance information accurately into the electronic scheduling and registration systems. Checks-in and checks-out patients and ensures standard work is followed for scheduling, registration, phone calls and chart prep.

• Maintains Procedure Manual and keeps up to date as required. Fulfills expectations as described in the Job Specific Competency Assessment Checklist.

• Performs other duties as assigned.

• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications/Work Experience:

• 3 years of experience in health care office setting with knowledge of electronic scheduling system and obtaining authorization for commercial and government insurance plans.

• Some supervisory experience preferred.

• Excellent computer skills in a Microsoft Windows environment including Word, Excel, PowerPoint, Outlook, and Access.

• Outstanding interpersonal, written, and verbal communication skills required.

• Bilingual English and Spanish strongly preferred.

Education/Licensure/Certification:

• Associate’s Degree or higher preferred.

• BLS certification required.