What are the responsibilities and job description for the Front Desk - Family position at lonestarcircleofcare?
At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Front Desk staff are the first point of contact for our patients in the clinic and they are vital to creating a positive patient experience.
Our people and culture are our foundation. We are seeking Front Desk employee’s who are passionate about making a difference in our community. If you are in the pursuit of meaningful work in a fun and friendly environment, LSCC is the place for you!
A Day in the Life of a Front Desk employee may look like this:
- Upon arrival, clean and prepare the lobby
- Greet patients as they arrive using our AIDET/LOC technique
- Check in patients and update patient charts as necessary
- Verify insurance and collect any copays as necessary
- Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks
- Perform closing procedures at the end of each shift
We ask our Front Desk to possess a minimum of:
- High school diploma or GED
- Minimum of six (6) months of experience working in a professional administrative environment
The following experience/skills are preferred:
- Prior medical office and/or healthcare setting experience
- Prior customer service experience
- Proficient with MS Office Suite (Word, Excel, and Outlook)
- Bilingual English/Spanish language skills
Key Success Factors
Some key factors that will make an individual successful in this role:
- Customer service
- Problem-solving skills,
- Adaptability
- Attention to detail
Benefits
LSCC offers a competitive benefits package, including:
- Competitive salary;
- Medical, Dental, and Vision insurance;
- LSCC paid Life insurance;
- LSCC paid Short-Term and Long-Term Disability insurance;
- Paid Time Off; and
- 403b Employee Retirement Plan