What are the responsibilities and job description for the Personal Auto UW Assistant and Customer Service Representative position at Lonestar?
Lonestar Managing General Agency, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are a growing regional personal auto insurance carrier and we have an immediate opening for an Underwriting Assistant / Customer Service Representative. No experience? No problem! We are seeking individuals with prior customer service experience and we will train you.
DUTIES & RESPONSIBILITIES:
- To provide a high level of customer service, delivering timely responses to agents on quotes, endorsements and renewals.
- We will provide training in all systems and programs that the company utilizes.
- Actively develop a knowledge of coverage, exposures, rating plans and state requirements.
- Participate in the design of department workflow and procedures.
- Enter new business policies, endorsements and renewals.
- Timely respond to all phone and written requests from agency force or policyholders.
- Develop and maintain processes and reports, assimilate information as required to support the underwriting process.
- Work on special projects as assigned.
QUALIFICATIONS REQUIRED:
- Prior Personal Auto Underwriting experience, a plus, but not required.
- Prior customer service experience.
- Solid written and oral communication skills.
- High school degree or its equivalency.
- P&C agent license a plus.
- Bilingual a plus.
Lonestar MGA provides a competitive benefits package to all full- time employees. Following are some of the perks Lonestar employees receive:
- Competitive Salaries
- Flexible Work Schedules
- Commitment to your Training & Development
- Medical and Dental and Vision Reimbursement
- Telemedicine Benefit
- 401k with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Fun company sponsored events
- And so much more!