International -Domestic Banker I

JOB SUMMARY

The International Banker I provides full-service banking to international and domestic customers. The position manages assigned international and domestic customer relationships and packaged-product accounts, supports onboarding and ongoing servicing requirements, and performs the full range of Personal Banker I functions. The role requires accurate execution, regulatory compliance, service excellence, relationship development, and achievement of individual and department goals.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. The incumbent may be required to perform other related duties, as assigned, including cross-training across departments and rotation between banking centers, as necessary.

• Creates a welcoming environment and communicates professionally and effectively with customers and team members.
• Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service to international and domestic customers.
• Provides full-service banking to international customers and manages assigned portfolio and/or packaged-product accounts in support of individual and International Department goals.
• Collects and analyzes documents and information from prospects and customers requesting new accounts; prepares the applicable memorandum and supporting NRA or FODE package for BSA review and onboarding approval.
• Consults with customers regarding financial needs, resolves inquiries, and opens and services checking, savings, credit card, and credit/loan accounts within authorized limits.
• Provides a complete range of Personal Banker services, including opening all types of new accounts and cross-selling bank products and self-service banking solutions such as ATM and Mobile Banking.
• Applies critical thinking and problem-solving skills to identify appropriate financial solutions for new and existing customers.
• Ensures all documentation, disclosures, transactions, and regulatory requirements, including BSA and CIP, are completed accurately, timely, and in accordance with policy.
• Reviews and approves overdrafts and deposits within assigned authority and established policies and procedures.
• Provides general loan information, processes consumer loan applications, and prepares related loan documents for processing.
• Maintains customer records and files in accordance with established policy and guidelines.
• Develops new business by servicing customers, deepening existing relationships, and identifying additional financial needs.
• Actively contributes to banking center and department goals, as well as individual sales and referral goals, by cross-selling and referring customers to bank business partners when more complex needs are identified, including Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management, and Treasury Management.
• Supports banking center operations by assisting domestic customers and the teller line as needed to maintain service flow.
• Participates in the rotating banking center schedules, including the Saturday schedule, and performs assigned opening, closing, and customer-service responsibilities.
• Applies strong attention to detail and procedural discipline to support compliance and risk mitigation.
• Maintains accountability for assigned work and follows all internal controls, security standards, audit requirements, operations policies, and procedures.
• Participates in job-specific training and other Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting suspicious or unusual customer activity in accordance with Bank policy.
• Maintains current knowledge of and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA, OFAC, USA PATRIOT Act, CIP, and AML.
• Performs other related duties as required and assigned.

These specifications are general guidelines based on the minimum experience normally considered essential to satisfactory performance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in business administration or six months to one year of financial servicing experience, servicing Mexican National and/or P&E clients with depository relationships
• One year of personal banking, and/or consumer loan experience working with Mexican National and/or international clients
• Must be thoroughly bilingual in English and Spanish, both written and verbal
• Ability to prepare clear, professional memorandums and correspondence that accurately present requests, support onboarding approvals, and facilitate timely decision-making.
• Skills should include typing 40-50 wpm, and office equipment
• Familiarity with word processing and spreadsheet software
• Attention to detail and a high degree of mental concentration are necessary for performing multiple tasks with numerous interruptions
• Excellent organizational, verbal and written communication and customer relation skills
• Ability to multi-task and meet deadlines is essential
• Travel to various banking markets as needed, mainly to bring new relationships and for customer service.