Aftermarket Manager – Agricultural Equipment Dealership

Location: Perryton, TX Employment Type: Full-Time Department: Aftermarket (Service, Parts & Warranty)

About the Role

We are seeking a highly driven Aftermarket Manager to lead our service, parts, and customer support operations. This role is critical to ensuring our customers receive exceptional support throughout the equipment ownership lifecycle. The Aftermarket Manager oversees all post-sale operations—including service workflow, parts inventory, warranty administration, and customer relations—to drive departmental profitability, efficiency, and long-term customer loyalty. In addition, communication of performance, workload, and inventory levels between locations and upper management is vital to the success of this role.-

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop service technicians, parts personnel, and support staff.

• Establish performance expectations and monitor departmental KPIs.

• Foster a culture of accountability, teamwork, safety, and continuous improvement.

• Conduct coaching, training, and performance evaluations.

Service Operations

• Manage daily service operations to ensure efficient workflow and timely repair completion.

• Monitor technician productivity, efficiency, and quality standards and billed-hour performance.

• Develop and maintain standard repair jobs and labor guides.

• Support both shop and field service operations.

• Implement processes to improve turnaround time and customer satisfaction.

• Ensure accurate work order processing, invoicing, and quality control.

Parts Operations

• Oversee inventory management, purchasing, and stocking practices.

• Maintain optimal inventory levels to support customer demand and internal service needs.

• Monitor inventory accuracy, turnover, aged inventory and emergency purchases.

• Develop initiatives to increase parts sales and customer retention.

Customer Support

• Build and maintain strong relationships with customers, vendors, and manufacturers.

• Address escalated customer concerns promptly and professionally.

• Promote maintenance programs, inspections, and value-added service offerings.

• Ensure a consistent, positive customer experience across all aftermarket functions.

Financial Management

• Manage departmental budgets and financial performance.

• Monitor KPIs related to revenue, profitability, productivity, and customer satisfaction.

• Identify opportunities to improve efficiency and increase revenue.

• Review and approve estimates, work orders, invoices, and warranty claims.

• Develop and execute strategies to increase parts and service gross margin.

Warranty & Vendor Relations

• Oversee warranty administration and ensure compliance with manufacturer requirements.

• Coordinate with vendors and suppliers for product support, training, and technical assistance.

• Support implementation of service campaigns and operational initiatives.

Safety & Compliance

• Promote and enforce workplace safety policies and procedures.

• Ensure compliance with company policies, industry standards, and regulatory requirements.

• Maintain a clean, safe, and organized work environment.

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Qualifications

Required

• Experience managing service, parts, aftermarket, or customer support operations.

• Strong leadership, communication, and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Financial and operational management experience.

• Proficiency with business software and dealer management systems.

Preferred

• Experience in agricultural equipment, heavy equipment, industrial, or automotive industries.

• Knowledge of inventory management, service operations, and customer support best practices.

• Understanding of diesel engines, hydraulics, and modern farm equipment.

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Key Competencies

• Leadership & team development

• Customer relationship management

• Operational excellence

• Financial acumen

• Problem-solving & decision-making

• Strategic planning

• Communication & collaboration

• Process improvement

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Performance Measures

• Customer satisfaction and retention

• Department profitability and revenue growth

• Service efficiency and technician productivity

• Inventory performance and parts fill rate

• Warranty recovery and compliance

• Achievement of departmental goals

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Working Conditions

• Mix of office, shop, warehouse, and field environments.

• Occasional travel may be required.

• Ability to work flexible hours based on business needs.

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