What are the responsibilities and job description for the Receptionist position at Lone Palm Golf Club?
Position:
Receptionist
About Lone Palm:
Lone Palm Golf Club is a prestigious private golf club that strives to create an elegant, yet comfortable environment for our members and their guests to enjoy golf, dining and social activities. We focus on providing excellent service, a superior golf course and great food. Mr. George Jenkins, the founder of Publix Super Markets, Inc., founded Lone Palm in 1965, and his legacy and traditions remain at the core of our club.
Position Summary
The Receptionist is the first point of contact for members, guests, and visitors of Lone Palm. This role is responsible for warmly greeting and assisting all who enter, operating Lone Palm’s main switchboard, managing reservations, and providing general administrative support. The Receptionist plays an essential role in creating a welcoming environment and supporting the smooth daily operation of Lone Palm.
Key Responsibilities
Member & Guest Services
- Greet members and guests in a professional, courteous manner.
- Provide accurate information regarding Lone Palm facilities, events, and services.
- Assist with dining reservations and coordinate with the Food & Beverage team.
- Support special requests, including member correspondence, lost and found, and other guest services.
Administrative Support
- Answer and direct incoming phone calls; take and relay messages as needed.
- Assist with basic accounting functions such as posting payments, processing invoices, account reconciliation, and balancing receipts.
- Sort, distribute, and prepare incoming and outgoing mail, including overnight services.
- Maintain updated Lone Palm records, mailing lists, and website postings (including daily specials and announcements).
- Support other departments with projects and clerical tasks as assigned.
Front Desk & Facility Support
- Maintain the front desk and reception area to ensure a professional appearance.
- Monitor and report unauthorized visitors in or around Lone Palm facilities.
- Track office supply inventory and place orders as needed.
- Post daily events and activities in the lobby or member boards.
- Assemble new member packets and event information packets.
Other Duties
- Process food take-out orders and member reservations when needed.
- Assist with member engagement initiatives, including sending cards, flowers, or acknowledgments.
- Support job applicants during the hiring process by directing or assisting with applications.
- Perform other duties as requested by management.
Qualifications
- Previous experience in customer service, hospitality, or administrative roles preferred.
- Strong communication and interpersonal skills with a welcoming, professional demeanor.
- Proficiency with Microsoft Office Suite; experience with POS or reservations systems a plus.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Flexible, team-oriented, and able to work independently when needed.
Reports to:
Controller
Pay Range:
Hourly position ranging from $20.00 to $22.00 per hour.
Schedule:
Tuesday through Saturday from 8:00 am until 4:30 pm.
Applications:
Apply online
To apply in person:
Lone Palm Golf Club
800 Lone Palm Dr.
Lakeland, FL 33815
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $22