Dispatcher

Position: Dispatcher

Pay Range: $18–$22 per hour

Location: Webster, NY

Schedule: Full-Time Monday – Friday 7:15 AM – 3:30 PM

Benefits:

• Single health & dental insurance policy paid in full
• 4 weeks PTO
• 7 paid holidays
• Simple IRA with 3% company match
• Company swag
• Company events & outings
• Career growth opportunities
• Continued education
• Professional development
• Family-led business with hands-on leadership

Requirements:

• Detail-oriented and flexible
• ServiceTitan experience is a plus
• Excellent communication skills
• Strong critical thinking and problem-solving abilities
• Positive attitude and willingness to learn

Position Summary

As a Dispatcher at Lon Lockwood Electric, you’ll ensure technicians are scheduled efficiently and customers stay informed every step of the way. With pay of $18–$22 per hour plus bonuses, this role offers strong earning potential, excellent benefits, and the chance to support a growing, community-focused team.

The ideal candidate is organized, reliable, and detail-driven, thriving in fast-paced environments and enjoying supporting others, maintaining structure, and keeping operations running smoothly.

Core Responsibilities:

• Huddle: Report previous days results and forecast daily revenue goals based on collected revenue.
• Follow the Dispatch Process- Prepare: be fully prepared to dispatch calls in accordance with company goals- Schedule: Assign jobs to technicians with the goal of maximizing opportunities utilizing the Maximum Capacity Tracker- Dispatch: “Flex” your communication style to meet those of who you are communicating with. Accurately relay information and answer any technician or customer questions pertaining to the call.
• Inform customers that the technician is on the way with the request arrival notice.
• Update: Ensure that the customer is constantly aware of the status of their service call request
• 1st dispatch call made at 7:30am
• Status updates at 9am, 11am, 1pm (made via text unless specific request for verbal communication – all reschedule attempts must be made via a phone call)
• Optimize: Maximize opportunity by adjusting the existing schedule to accommodate higher priority, higher potential revenue calls.
• Record/Evaluate: Ensure that all pertinent information is received from the technician and calls are closed out appropriately
• Reschedule calls as necessary
• Tag and track all rescheduled calls to ensure they are not rescheduled more than once
• Happy Calls: completed on every call after the technician leaves the job (within 15 minutes)
• Thank you notes: write a note to customers daily
• Review calls from answering service & webform and book calls as necessary until 9 am, pass responsibility to CSR at 9 am. Respond to leads as soon as possible, but within 30 minutes.
• Review personal calls on the Service Titan dashboard daily. Help CSR classify abandoned calls as needed
• Back up CSR with inbound calls to ensure that calls to not roll over to the answering service
• Ability to make outbound calls utilizing the outbound script to fill the board
• Other duties assigned by management

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $22