What are the responsibilities and job description for the Communications Operator position at Loma Linda University Health?
Job Description
Job Summary: The Communications Operator courteously answers and directs phone calls to appropriate departments and personnel. Provides excellent customer service by providing operator assistance to callers of all LLUMC-Murrieta's organizations. Answers calls timely and connects calls correctly the first time. Pages on-call staff. Performs pages for emergency activation responders such as Code and Trauma teams. Performs Security communication services through interaction with the public, students, employees and administration. Logs in all pertinent information and responds to all LLUMC-Murrieta's alarms and emergency communications. Responds to a variety of calls and provides assistance in emergency and non-emergency situations. Documents crimes and incidents as they are reported or occur. Performs electronic surveillance as directed to insure the protection of the public, students, employees and property of LLUMC-Murrieta or others. Responds to and report to local authorities reports of fire, burglary and intrusion, panic and duress, infant abduction. Responds to general maintenance alarms, and emergency telephones. Performs other duties as needed.
Education and Experience: Minimum one year experience in communications or relevant experience required.
Knowledge and Skills: Basic computer software. Phone system knowledge. Typing skills. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate and troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: None
About Us
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
About The Team
Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.
Loma Linda University Medical Center Murrieta is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.
We appreciate your interest in Loma Linda and wish you success in your job search!
Job Summary: The Communications Operator courteously answers and directs phone calls to appropriate departments and personnel. Provides excellent customer service by providing operator assistance to callers of all LLUMC-Murrieta's organizations. Answers calls timely and connects calls correctly the first time. Pages on-call staff. Performs pages for emergency activation responders such as Code and Trauma teams. Performs Security communication services through interaction with the public, students, employees and administration. Logs in all pertinent information and responds to all LLUMC-Murrieta's alarms and emergency communications. Responds to a variety of calls and provides assistance in emergency and non-emergency situations. Documents crimes and incidents as they are reported or occur. Performs electronic surveillance as directed to insure the protection of the public, students, employees and property of LLUMC-Murrieta or others. Responds to and report to local authorities reports of fire, burglary and intrusion, panic and duress, infant abduction. Responds to general maintenance alarms, and emergency telephones. Performs other duties as needed.
Education and Experience: Minimum one year experience in communications or relevant experience required.
Knowledge and Skills: Basic computer software. Phone system knowledge. Typing skills. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate and troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: None
About Us
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
About The Team
Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.
Loma Linda University Medical Center Murrieta is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.
We appreciate your interest in Loma Linda and wish you success in your job search!