Supervisor-Operator Services

Job Description

USS: Operator Services- ( Full Time, Evenings) -

Job Summary: The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed.

Education and Experience: Minimum two years of experience in a call center setting or related area required, preferably in a healthcare setting. Supervisory experience preferred.

Knowledge and Skills: Broad knowledge and understanding of Call Center operational systems, equipment, and tasks. Excellent Customer Service skills. Ability to speak clearly and professionally both verbally and in writing. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.

Qualifications

Job Info

Job Identification: 17043

Job Category: F05_Customer Service

Posting Date: 2026-09-11T01:29:28 00:00

Organization: LLU Shared Services

Schedule Type: Full-Time

Shift: Evenings

Hours Per Pay Period: 80

Workday Start Time: 5-2400

Alternative Work Schedule (AWS): H - 8/40 Clock Schedule

Benefits Eligible: Yes

LLUH Posting Location: LLU Shared Services

Travel Required: No

Pay Range: $26.41 - $30.63 / hourly

Locations: 11215 Mountain View Ave Loma Linda CA 92354

Salary : $26 - $31