What are the responsibilities and job description for the Salon Manager - Luxury Salon Brand position at Lola Hair Studio?
About Lola Hair Studio
Lola Hair Studio is a luxury salon delivering Ritz level service, unforgettable guest experiences, and a culture where people grow personally, professionally, and financially. We are a profitable and respected brand preparing for our next chapter with new locations, additional revenue streams, and industry leadership.
The Role
We are seeking a Salon Manager (Sales, Operations, and Marketing Leader) to partner with our Owner in leading the business. You will coach a talented team, run daily operations, oversee marketing initiatives, drive sales performance, and elevate the guest experience to true five star standards. This role is ideal for a salon, spa, or luxury retail manager who loves people, numbers, systems, and brand storytelling — and is ready to make their mark.
Responsibilities
Team Leadership and Sales
Benefits:
Lola Hair Studio is a luxury salon delivering Ritz level service, unforgettable guest experiences, and a culture where people grow personally, professionally, and financially. We are a profitable and respected brand preparing for our next chapter with new locations, additional revenue streams, and industry leadership.
The Role
We are seeking a Salon Manager (Sales, Operations, and Marketing Leader) to partner with our Owner in leading the business. You will coach a talented team, run daily operations, oversee marketing initiatives, drive sales performance, and elevate the guest experience to true five star standards. This role is ideal for a salon, spa, or luxury retail manager who loves people, numbers, systems, and brand storytelling — and is ready to make their mark.
Responsibilities
Team Leadership and Sales
- Lead, coach, and inspire stylists to achieve service and retail sales goals
- Run daily huddles and provide live coaching on KPIs including rebooking, retail attach, and AOV
- Conduct weekly one to ones, training sessions, and accountability meetings
- Oversee scheduling, inventory management, and salon standards
- Ensure adherence to SOPs and support a culture of continuous improvement
- Manage guest recovery with professionalism and empathy
- Partner with the Owner to plan and execute local and digital marketing campaigns
- Collaborate on social media initiatives, promotions, and brand partnerships
- Track and analyze marketing ROI to align with revenue goals
- Ensure marketing and guest experience messaging are consistent with Lola’s luxury brand standards
- Enforce Ritz level, five star service standards across all guest touchpoints
- Support front desk and stylist teams in delivering luxury experiences
- Partner with the Owner on strategic initiatives and new revenue streams
- Track performance metrics, propose new ideas, and execute growth projects
- 3–5 years as a Manager or Assistant Manager in salon, spa, luxury retail, hospitality, or boutique fitness
- Proven record of lifting KPIs and sales performance with measurable results
- Strong training and coaching background; able to build SOPs and systems
- Experience managing marketing initiatives including social media, promotions, and community partnerships
- Fashion forward, polished, and on brand presentation
- Mac and Google Suite fluent; data driven and detail oriented
- Growth mindset and flexible for push weeks
- Base salary: $70,000–$75,000 plus performance bonus tied to KPIs
- Three weeks PTO
- Quarterly wellness bonus
- Complimentary services and product discounts
- Leadership coaching and career path to Director of Ops and Revenue with profit share milestones
Benefits:
- Employee discount
- Paid time off
- Relocation assistance
Salary : $70,000 - $75,000
