Dispatcher

Overview

Loksafe Services is looking to hire for the position of Dispatcher. Founded in 1992, Loksafe has been serving the area for over 30 years. The Dispatcher is responsible for coordinating daily field service operations by serving as the communication hub between customers, technicians, and office staff. This role ensures work orders are created accurately, technicians are efficiently scheduled, customers receive timely updates, and all documentation is complete for billing and follow-up.

Responsibilities and Duties

· Represent Loksafe in a professional and courteous manner

· Answer incoming telephone calls professionally

· Gather complete customer information and determine service needs

· Create and schedule work orders according to customer needs, technician abilities, and geographic location

· Verify payment method for work orders and communicate billing questions to Accounting

· Review completed work orders for accuracy by ensuring technicians have submitted all required information for completion

· Follow up with customers regarding completed work

· Process customer payment over the phone

· Maintain communication with technicians during the day and update the dispatch board as needed

· Advise customers of technician delays, confirm appointment changes, and update arrival times

· Confirm all scheduled appointments with customers the day prior

· Keep customers informed throughout the service process

Requirements

· Excellent customer service skills

· Strong verbal and written communication

· Ability to multitask in a fast-paced environment

· Strong organizational skills

· Attention to detail

· Problem-solving ability

· Ability to prioritize multiple requests

· Computer proficiency

· Ability to work as a team

Preferred Qualifications and Experience

· High school diploma or equivalent

· Experience in dispatching or service coordination

· Experience in the locksmith, security, construction, HVAC, electrical, or service industries

· Knowledge of work order management software

· Basic understanding of commercial doors, locks, and access control systems is a plus

Benefits

· Retirement plan

· Paid time off

· Dental insurance

· Health insurance

· Vision insurance

Pay: $15.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $15 - $18