What are the responsibilities and job description for the CSR - Customer Service Representative position at Lokey's Body Shop?
**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Duties:** - Handle incoming customer inquiries via phone, email, or chat - Provide information about products and services - Assist customers with order placement and tracking - Resolve customer complaints or issues in a professional manner - Conduct outbound calls to follow up on customer inquiries or feedback - Perform data entry and maintain customer records accurately **Experience:** - Previous experience in customer service or sales preferred - Excellent phone etiquette and communication skills - Ability to analyze customer needs and provide appropriate solutions - Bilingual in English and Spanish is a plus - Proficient in data entry and CRM software Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are passionate about delivering top-notch customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $12.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $12 - $22