Shop Supervisor

Job Description

Job Title: Shop Supervisor

Department: Aftersales

Reports to: Manager, Aftersales Operations

Status: Exempt

Shift: Full-time, Monday – Friday, 7am – 4pm

The position requirements include legal authorization to work in the United States. Lohr North America will not provide sponsorship for employment visa status (e.g., H-1B, TN, O-1, etc.).

About Lohr North America:

LOHR North America brings to the entire region transport logistics industry, relevant innovations and products, but also tangible solutions tailored to each customer’s needs. LOHR has been the leading innovator in vehicle transportation for more than 50 years it is the global specialist in design, manufacture and marketing of goods transport systems.

Summary:

The Shop Supervisor oversees the daily operations of the service shop, managing technicians, ensuring the quality of repairs and refurbishments, maintaining safety standards, and optimizing workflow.

This role serves as the key point of coordination between technicians, parts department, and service management to ensure timely and high-quality service delivery. The ideal candidate has strong leadership abilities, mechanical expertise, and organizational skills to drive a Safe, efficient and effective shop operations will fostering a culture of teamwork, accountability, and operational excellence.

Essential Duties and Responsibilities:

• Supervise daily activities of service technicians, assigning work orders and monitoring progress.

• Manage workflow scheduling to maximize efficiency and meet delivery deadlines.

• Prepare repair quotes and support customer approval to ensure timely project initiation.

• Oversee quality control of all repairs, refurbishments, and maintenance work.

• Maintain a clean, organized, and "show-ready" production floor.

• Collaborate with the parts department to secure timely availability of required materials and components.

• Monitor and manage shop inventory, tools, and equipment to ensure operational readiness.

• Maintain shop equipment by following operating instructions, performing preventive maintenance, troubleshooting breakdowns, and coordinating repairs as needed.

• Provide training, coaching, and leadership support to technicians to promote skills development and job performance.

• Troubleshoot complex technical problems and support technicians with diagnosis and repair planning.

• Verify the completion and accuracy of service orders, documentation, and customer reports.

• Support warranty processes by validating repairs and assisting with required claim documentation.

• Participate in production and service meetings to align shop activities with business objectives.

• Participate in Health & Safety meetings and ensure compliance with company safety policies and applicable regulations.

• Perform other duties as assigned to support After Sales operations.

Supervisory Responsibilities:

• Direct supervision of service technicians.

• Assist the department manager with hiring and training as planned.

• Oversee the daily workflow and schedules of the department.

• Conducts performance evaluations that are timely and constructive.

• Supports the manager with disciplinary’s and terminations.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

• 3 years of experience in a service writer, service advisor, or customer service role in a mechanical, automotive, or equipment environment

• Basic mechanical or technical knowledge of vehicles or heavy equipment.

Preferred Qualifications:

• Associate’s degree in Automotive Technology, Diesel Technology, or related field.

• Experience in the car hauler, trailer, trucking, or heavy equipment industry.

• Welding and fabrication knowledge a plus.

• Strong organizational and problem-solving abilities.

• Class A CDL license is preferred but not required.

• Knowledge in DOT compliance, Lean Management, 5S Knowledge.

• Familiarity with warranty claims processes.

Travel Requirements:

• Minimal, as needed.

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Work Environment

• Use required personal protective equipment (PPE)

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness

All Employees:

Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives.

Benefits:

• Competitive Salary

• Paid Time Off

• Comprehensive Medical, Dental and Vision Benefits

• Disability and Life Insurance

• 401(k) with Company Contribution

EEO statement

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.