What are the responsibilities and job description for the Technical Solutions Engineer position at Logz.io?
As a Technical Solutions Engineer, you’ll play a critical role in our Customer Success organization, helping customers realize the full value of Logz.io’s observability solutions. This is a hands-on, technical, and customer-facing role where you’ll:
· Act as a trusted advisor for top enterprise accounts.
· Guide architecture decisions and integration best practices.
· Troubleshoot complex technical issues.
· Drive long-term success and adoption across customer environments.
· You’ll combine deep technical expertise with strong relationship-building skills to ensure customers achieve measurable outcomes and stay ahead in their observability journey.
What You’ll Do:
- Partner closely with our top customers to ensure successful adoption, value realization, and overall satisfaction.
- Serve as the focal point for all technical matters, owning progress and outcomes until customer needs are fulfilled.
- Lead onboarding, training, and coaching sessions to empower customers to succeed with our platform.
- Collaborate with sales on account planning and proactively identify opportunities for expansion.
- Define and manage success criteria, timelines, and milestones for customer projects.
- Advocate for customer needs internally and serve as their technical voice within Logz.io.
What We’re Looking For:
- Customer-first mindset—passionate about driving continuous value.
- Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer.
- Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations.
- Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way.
- Strong domain knowledge in one or more of the following:
- SaaS and Cloud solutions (AWS, Azure, GCP)
- Log Management and Analysis
- Big Data / Data Management
- Business Intelligence or Web Analytics
- Operational Intelligence / Threat Analysis / AI
- BA/BSc in Computer Science, Software Engineering, or equivalent experience.
- Self-starter with a positive attitude and willingness to go the extra mile.
- Strong written and verbal English communication skills.
- Availability to work on-site in our Boston office 2–3 times per week.