What are the responsibilities and job description for the Customer Care, Graphics, and Order Entry Representative position at Logo Depot?
Customer Care, Graphics, and Order Entry Representative
Location: Wichita, KS Company: Logo Depot
About Us
Logo Depot is a leading provider of branded apparel, promotional products, and eCommerce solutions. We are driven by our core values: Positive People, Positive Results; Challenge Accepted; Hard Work Is Our Default Setting; On Time, Done Right; Relationships Over Transactions. We pride ourselves on delivering high-quality results while building long-term partnerships with our customers.
Position Overview
The Customer Care, Graphics, and Order Entry Representative plays a critical role in delivering an exceptional customer experience. This position serves as the primary point of contact for customers, ensuring orders are processed accurately, timelines are met, and communication is proactive and professional.
Key Responsibilities
- Serve as the main point of contact for customer inquiries, orders, and follow-ups
- Process orders from entry through fulfillment with a high level of accuracy
- Communicate order status, timelines, and any issues proactively to customers
- Prepare and deliver accurate quotes based on customer needs and specifications
- Coordinate with sales, production, and logistics teams to ensure on-time delivery
- Review order details and specifications to ensure accuracy before production
- Resolve customer concerns quickly and professionally
- Maintain detailed and organized customer records within internal systems (FastManager or equivalent)
Qualifications
- 5 years of customer service experience
- Strong data entry skills
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple orders and deadlines in a fast-paced environment
- Proficiency in Google Workspace
- Experience with order management or ERP systems preferred
- Experience with Adobe Illustrator: 1 year
What Success Looks Like
- Orders are entered accurately and completed on time
- Customers receive proactive, clear communication
- Issues are resolved quickly with a positive outcome
- Strong internal coordination with sales and production teams
- Consistent contribution to team scorecards and EOS measurables
Who You Are
- Relationship-first mindset
- Organized and dependable
- Driven and competitive
- Team-oriented and collaborative
Compensation & Benefits
- Health benefits
- Paid time off
- Employee apparel discounts
- Retirement matching
Pay: From $18.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Experience:
- Customer Service: 5 years (Required)
- Adobe Illustrator: 1 year (Required)
- Data Entry: 5 years (Required)
Work Location: In person
Salary : $18