ServiceNow HRSD Business Process Consultant

Our client is hiring a ServiceNow HRSD Business Process Consultant on a long-term contract basis.

Work Model: Remote

Summary: This is a contract position for large-scale ServiceNow implementation projects focused on the HRSD & Employee Workflows suite of products. 50% of the BPC's time will be dedicated to supporting existing implementation projects, and the other 50% will be focused on a ServiceNow Modernization program which is migrating the existing environment and products to a "clean core" or "greenfield" instance.
Responsibilities:

• Create, maintain, and prioritize the product backlog based on business value and ROI.
• Align HRSD capabilities with business strategy and objectives.
• Develop detailed user stories, acceptance criteria, and process flows.
• Ensure the backlog is visible, transparent, and clear to all.
• Work closely with HR leaders, process owners, and end-users to gather requirements and translate these into actionable user stories with acceptance criteria.
• Ensure the solution is tested and validated against business requirements.
• Develop and execute a plan for user acceptance testing (UAT).

Required Qualifications:

• Minimum of 3 years of hands-on experience with the ServiceNow platform.
• Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case and knowledge management, and employee service center. Experience with Life Cycle Events preferred.
• High level understanding and practical experience in designing and implementing complex employee workflows.
• Proficient in Agile methodologies and experience acting as a ServiceNow Business Analyst, Business Process Consultant, or Product Owner in a Scrum or similar framework.
• Strong ability to translate business needs into technical requirements.
• Certified Implementation Specialist (CIS) - HRSD - highly preferred.
• Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels.
• Strong analytical and problem-solving skills with a high attention to detail.

Pay Rate: $100 - $110
Job ID: 84146

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