Collections Representative

Role: Collections Representative

Location: Pittsburgh, PA

Duration: 3-Month Contract to hire

Notes:

• Onsite at the Pittsburgh, PA. They will have a laptop and be asked to work from home in cases of major events downtown or inclement weather, etc. There will be plenty of OT and mandatory overtime - sometimes 2-4 hours.
• There will be an 80-100 calls per day expectation.
• There would be two rounds of interview. The first virtual on Teams and the second onsite.
• Needs to have the ability to type while talking, tech savvy and use Softphone system

Position Overview:

This position is primarily responsible for collecting delinquent accounts, preparing and compiling documentation, preparing concise correspondence, records and reports, determining appropriate collection strategies for the assigned level portfolio and upon discretion instituting legal action.

Primary Responsibilities:

• Collects delinquent accounts by locating past due borrowers, distributing demand letters, contacting borrowers to establish payment procedures, utilizing effective human relation skills to obtain payments, notifying borrowers of their rights and amounts due, monitoring to ensure the borrower’s commitment to pay and obtaining payments while presenting a positive image of the Bank.
• Prepares and compiles documentation on all collection actions taken such as telephone conversations, alternative financial arrangements, letters mailed, conversations with borrowers and correspondence with loan officers by telephone or letter.
• Documents collection actions and prepares lists of past due loans to ensure adherence with due diligence accurately and timely.
• Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments and researching transactions.
• Resolves problems, follows up to minimize delinquent accounts and ensures compliance with Bank guidelines and established laws.
• Institutes legal action if instructed by preparing required paperwork, filing complaints with District Justice and referring automobile accounts to the Asset Recovery Officer while complying with policies, procedures and regulations to recover Bank assets.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by client’s risk management program.