Field Services Technician

Field Services Technician Full job description ESSENTIAL FUNCTIONS: Must have overall understanding and knowledge of telecommunications infrastructure involving voice and data applications Responsible for customer maintenance (voice, data, etc) Candidate must possess Advanced experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks. Install, terminate, and test all forms of communication cabling Installations of the following types: Fiber Park, MTU, Metro E, EOC, T1 Activation of customer’s service and features (voice and data) in standalone and MTU Buildings Hosted PBX Installs Basic Fiber Optic Troubleshooting Assist in deploying new technology when necessary Maintain truck inventory and database records Responsible for keeping a clean working environment, including vehicle Must be able to interface with customers Must maintain 24 hours “on-call” status for department Meets and exceeds team member expectations by providing service and department teamwork Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations Demonstrates teamwork by cooperating and assisting co-workers as needed Communicates effectively with customers, co-workers and management Performs other duties as required to provide excellent service and teamwork Adheres to policies and procedures Attends work on time as scheduled Required to call in to report an absence no less than two hours prior to the start of the shift by contacting the supervisor directly and stating reason for absence Minimizes safety hazards by following all safety rules and procedures Required to wear company provided polo shirt during work hours Performs other duties from time to time as requested by their supervisor or as business needs dictate ADDITIONAL RESPONSIBILITIES: Adhere to company practices and regulations Formal and informal training Works well with telecom test equipment Maintain confidentiality of all customer and company information Work in a safe manner; adhere to the safety guidelines set forth in company policy Must be able to learn all aspects of the job by on-the-job training, attending seminars/vocational schools or classes. Must be able to learn from instruction manuals, software, and hardware documentation. Must stay current on industry technology Working knowledge of Windows operating systems, and basic hardware configurations Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts Maintain positive attitude towards co-workers and customers. Effective time management Troubleshooting and problem solving abilities Professional and effective verbal and written communication skills Strong Interpersonal Skills Ability to operate a motor vehicle. Must have valid motor vehicle operator’s license and a responsible driving record Must maintain 75%-90%+ Utilization and 4.5+ quality rating EDUCATIONAL REQUIREMENTS: Two or more years of Telecom technician experience Must complete FOA “CPCT, CFOT, CFOS/T” within 12 months Understanding of color code and punch down Knowledge of DC and AC power Job Type: Full-time Schedule: 8 hour shift Ability to Commute: Dallas, TX 75220 (Required) Ability to Relocate: Dallas, TX 75220: Relocate before starting work (Required) Willingness to travel: 25% (Preferred) Work Location: In person