International Operations Specialist

Job Summary: The International Operations Specialist will be responsible for a broad range of tasks encompassing cradle to grave shipping operations. Scope of work encompasses taking in customer shipment requests, negotiating rates with overseas agents and US-based carriers to meet the needs of the customer, and ensuring that on-time delivery targets are met. An International Operations Specialist has broad-ranging authority over their customers’ shipments and covers a variety of job functions and specialties in the course of his/her work. The position requires a well-rounded individual with a strong grasp of finance, customer relations, and detailed record keeping. This role is 100% in office in our Coppell, TX location.

Supervisory Responsibilities:

•   None.

Duties/Responsibilities:

• Build relationships with overseas agents to ensure price and time constraints are known and met.
• Build relationships with US air and sea carriers to ensure price and time constraints are known and met.
• Coordinate international shipments via ocean, air, and ground transportation.
• Track and monitor cargo movement to ensure on-time delivery and quickly resolve delays or disruptions.
• Communicate with freight forwarders, customs brokers, and carriers to schedule pickups and deliveries.
• Prepare and review shipping documents, including commercial invoices, packing lists, bills of lading, and certificates of origin.
• Ensure compliance with international trade laws, customs regulations, and Incoterms.
• Maintain accurate records of all international shipments for auditing and reporting purposes.
• Monitor shipment progress and proactively address delays or issues.
• Monitor inland transit in conjunction with Logistics Plus inland freight department.
• Maintain high level of communication with customer to keep them apprised of shipment status.
• Perform other miscellaneous duties as required to meet the needs of our client.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Must be able to manage multiple projects at once.
• Allocate work time according to the priority of job assignments.
• Ability to communicate (verbal and written) clearly and concisely, coordinate and execute work assignment(s) independently or in a team environment, direct others for effective results, and remain calm in stressful situations.

Education and Experience:

• High school diploma or equivalent required.
• Prior experience with transportation management software preferred, particularly Cargowise.
• 5 years in a similar role preferred.

Physical Requirements:

•   Prolonged periods sitting at a desk and working on a computer.