International Operations Specialist - Ocean Imports

International Operations Specialist- Ocean Imports

Position Summary

The Ocean Imports International Operations Specialist is responsible for managing full-cycle ocean import shipments from origin through final delivery. This role serves as a primary point of contact for customers, overseas agents, carriers, and vendors while ensuring shipments move efficiently, documentation is accurate, and customer requirements are met. The position requires strong communication, problem-solving, and organizational skills to manage multiple shipments in a fast-paced international logistics environment.

Essential Duties and Responsibilities

Shipment Management

• Manage cradle-to-grave ocean import shipments using CargoWise and other transportation management systems.
• Create and maintain shipment files, quotes, tracking information, and freight management documentation.
• Monitor shipments to ensure timely movement and delivery.
• Coordinate shipment activity with overseas agents, carriers, customers, and vendors.

Documentation and Compliance

• Prepare, review, and maintain shipping and import documentation.
• Ensure shipment records are complete, accurate, and maintained in company systems.
• Support compliance with company procedures and applicable import regulations.
• Maintain organized electronic records and customer files.

Customer and Vendor Communication

• Communicate regularly with customers, vendors, carriers, and overseas agents regarding shipment status and requirements.
• Respond to inquiries and provide shipment updates in a timely manner.
• Coordinate the exchange of documentation and operational information among all parties.
• Handle inbound and outbound calls related to shipment management and issue resolution.

Pricing and Coordination

• Work with overseas agents to negotiate rates that meet customer requirements.
• Assist in preparing freight quotations and shipment cost information.
• Coordinate transportation and service providers to support customer needs and delivery requirements.

Problem Resolution

• Identify and resolve shipment issues, delays, or discrepancies.
• Communicate exceptions and corrective actions to customers and stakeholders.
• Apply critical thinking and sound judgment to address unexpected operational challenges.
• Escalate non-standard issues to management when necessary.

Education and Experience

• Bachelor’s degree preferred in Supply Chain Management, International Business, Project Management, or a related field.
• Logistics, transportation, freight forwarding, supply chain, or customer service experience preferred.
• Experience coordinating multiple tasks and priorities in a fast-paced environment preferred.

Knowledge, Skills, and Abilities

• Strong communication skills with the ability to effectively interact with customers, vendors, and service providers.
• Excellent attention to detail, particularly regarding shipment documentation and data entry.
• Strong problem-solving and analytical skills.
• Ability to manage multiple shipments and deadlines simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently while maintaining a high level of accuracy.
• Customer-focused mindset with the ability to build positive business relationships.

Technical Skills

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience using CargoWise or similar transportation management systems preferred.
• Ability to manage electronic documentation and shipment records.

Physical Requirements

• The ability to sit for extended periods
• Occasional lifting of light materials (if applicable)