Program Manager

Overview

LMI is seeking an experienced Program Manager (PM) to lead the Centers for Medicare & Medicaid Services (CMS) Next Generation Desktop (NGD) program. This position supports CMS’s mission to modernize its customer service capabilities, streamline call center operations, and improve service delivery to beneficiaries and providers. The PM serves as the central point of contact with CMS for all aspects of program delivery, risk management, performance, and communication. Working closely with the Sr. Technical Program Manager (TPM) and Technical Lead, this individual ensures program goals are achieved on schedule, within scope, and in compliance with contract requirements. The ideal candidate brings a deep understanding of CMS, operations, and policy, as well as experience leading large, multi-stakeholder programs focused on call center modernization, service delivery, and organizational effectiveness.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

Program Leadership & Oversight

• Coordinate closely with the Technical Program Manager to ensure alignment across all program activities, including requirements, delivery, budget, and performance.
• Organize, direct, and provide oversight for the contract, ensuring objectives are met and client expectations are exceeded.
• Serve as the primary point of contact with CMS for all program risks, issues, and communications.
• Oversee daily program operations, managing priorities, timelines, and resources to deliver high-quality outcomes.
• Provide clear direction to project teams and subcontractors, fostering accountability and collaboration.

Contract & Financial Management

• Monitor and track the program’s budget throughout its lifecycle, ensuring sound financial management and timely delivery.
• Ensure adherence to contract requirements, providing proactive solutions to address emerging issues such as staffing, resource allocation, or changing specifications.
• Oversee subcontractor activities, ensuring all partners deliver high-quality work that meets program goals.
• Maintain compliance with federal acquisition regulations, legal requirements, and all contract obligations.

Stakeholder Engagement

• Act as a trusted partner and advisor to CMS leadership, providing updates, reports, and recommendations to address risks and improve outcomes.
• Communicate program progress and challenges clearly to technical and non-technical stakeholders.
• Facilitate collaboration among CMS components, subcontractors, and other program partners.

CMS Expertise & Strategic Alignment

• Apply a strong understanding of CMS policies, operations, and priorities, including knowledge of Medicare, Medicaid, CHIP, and value-based care initiatives.
• Ensure program activities align with CMS’s broader goals around modernization, service efficiency, and data-driven decision-making.
• Anticipate program needs and emerging risks, providing proactive recommendations for improvement.

Continuous Improvement & Team Leadership

• Promote a culture of accountability, collaboration, and continuous improvement.
• Mentor team members and cultivate strong working relationships with CMS counterparts.
• Identify opportunities to improve efficiency, strengthen stakeholder engagement, and expand LMI’s value to CMS through innovation and partnership

Qualifications

Minimum Requirements:

• Bachelor’s degree in business administration, management, public health, or related field.
• 10 years of experience leading large, complex federal programs, with at least 5 years in program management supporting healthcare or human services initiatives.
• Proven experience managing program delivery, risk, and compliance within a federal contracting environment.
• Strong understanding of CMS organizational structure, program operations, and policy frameworks.
• Demonstrated ability to lead diverse teams, manage subcontractors, and drive results under tight deadlines.
• Excellent interpersonal, written, and verbal communication skills, including experience briefing senior government officials.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Master’s degree in business, public administration, or healthcare management.
• PMP, PgMP, or similar program management certification.
• Prior experience supporting CMS call center, digital service, or modernization efforts.
• Experience with organizational change management and stakeholder engagement.
• Demonstrated success managing budgets and performance-based contracts.