Operations Support Manager

Position Summary:

The Operations Manager oversees a team of analysts responsible for delivering high-quality data analysis, reporting, and insights that support operational excellence and strategic decision-making. This role partners closely with senior leadership and cross-functional stakeholders, participates in strategic planning meetings, and ensures analytics initiatives align with business objectives.

Key Responsibilities:

• Lead, mentor, and manage a team of operations analysts, including workload prioritization, performance management, and professional development
• Oversee the development of presentation materials that use data-driven insights to tell stories, drive decisions, and create action
• Attend and contribute to strategic and leadership meetings, providing analytical insights and recommendations
• Identify, evaluate, and implement new opportunities to provide timely, relevant, and actionable data across business units
• Review and optimize existing metrics, dashboards, and reporting processes to improve efficiency and clarity
• Ensure data integrity, accuracy, and consistency across all operational analytics and reporting
• Own and maintain critical analytical tools, KPIs, and recurring analyses supporting planning and efficiency tracking
• Partner with stakeholders to define operational success metrics and establish daily, weekly, and monthly performance tracking
• Lead and oversee special projects and cross-functional initiatives beyond day-to-day responsibilities
• Guide analysis of third-party vendor data and ensure insights are translated into business impact
• Oversee the creation and maintenance of customized datasets and reporting solutions
• Support strategic delivery initiatives by tracking progress, reporting outcomes, and recommending adjustments
• Contribute to the vision, strategy, and continuous improvement of enterprise analytics and reporting frameworks
• Develop and oversee training materials and analyst enablement programs
• Perform other duties as assigned

Competencies:

• Strong leadership, coaching, and people-management skills
• Advanced analytical, quantitative, and problem-solving abilities
• Excellent written and verbal communication skills, including executive-level presentations
• Ability to synthesize complex quantitative and qualitative data into clear recommendations
• Strong stakeholder management and cross-functional collaboration skills
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) and data analysis tools
• Self-directed, detail-oriented, and able to manage multiple priorities with minimal supervision
• Strong understanding of business intelligence, reporting processes, and operational analytics

Supervisory Responsibilities:

• This position has direct supervisory responsibility over a team of analysts.

Preferred Experience:

• 5 years of progressive experience in analytics, operations, logistics, transportation, finance, or related fields
• Prior experience leading or mentoring analysts preferred
• Proven record of meeting or exceeding performance goals

Position Type / Expected Hours of Work:

• This is a full-time position, specific hours with vary based on the location, typically Monday through Friday 40 hours per week.

Travel:

• This position requires (no) travel.

EEO Statement:

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline, up to and including discharge.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.