What are the responsibilities and job description for the CSR - Customer Service Representative position at Logistech Solutions Inc?
Position Summary
We are seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers. The ideal candidate will handle inquiries, resolve issues efficiently, and provide a positive customer experience while maintaining company standards.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve product or service issues promptly and professionally
- Maintain accurate customer records and interaction logs
- Escalate complex issues to appropriate departments
- Follow up with customers to ensure satisfaction
- Provide information about products, services, and policies
- Meet performance metrics such as response time and resolution rates
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience (1–3 years preferred)
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Basic computer skills (CRM systems, MS Office, etc.)
Preferred Skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
Benefits
Limited or up to:
- Opportunities for advancement
- Paid holidays and Paid Time Off
- Medical, Dental, and Vision benefits
- 401K benefits
Salary : $17