What are the responsibilities and job description for the Mainframe Application Support position at Logisoft Technologies Inc?
Role: Mainframe Application Support
Location: Chandler, AZ AND Des Moines, IA (Hybrid)
Duration: 18 Months Contract
Required Skills:
Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview File tools: File Manager, File Analyzer, EZTRIEV
Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
Ability to work in a high-volume, production-critical environment
Key Responsibilities:
Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
Monitor production systems and ensure system stability and uptime
Analyze and troubleshoot failed mainframe jobs (JCL)
Perform root cause analysis and support ad hoc job executions
Partner with Production Control to restart and recover failed jobs
Respond to business user requests and application team needs
Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
Monitor and respond to application group mailboxes
Document incidents, resolutions, and create JIRA stories for follow-up
About Company:
We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.
Our Head Office is located in SouthPlain field, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.
We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.
We started our journey in the year 2008. In the past 16 years, we have acquired the trust of many IT market leaders.
LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.
Interested candidates can apply directly to this posting or they can reach