What are the responsibilities and job description for the Senior Director, Business Application Delivery position at LogicMonitor?
What You'll Do :
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As the Sr. Director, Business Application Delivery, reporting to the CIO, you will create, staff and drive multiple Business Application teams to create value for different cross functional departments. You will be accountable for understanding business requirements, assisting in software selection and vendor selection, staffing, budgeting, working with your teams to create implementation plans, timelines and coordination for development, testing and release of applications, training users, and providing thought leadership for all business application solutions to meet and exceed stakeholder expectations. You will develop strong trust based cross-functional stakeholder relations.
You will build teams of specialists to provide application development and administration services for the department specific software that covers areas such as CRM, CPQ, RFQ, MRP, HR, Customer Experience, and Finance. You will provide oversight, mentoring and guidance on complex issues where multiple business processes must flow together seamlessly between business systems. You will drive integrations between systems to implement business process workflows that are auditable, scalable and secure. You will own the source data quality for business applications. You will establish uptime SLAs and implement proper support protocols.
Here's a closer look at this key role :
- Provide subject matter expertise for all aspects of the business applications you manage.
- Analyze and report key metrics to demonstrate the business value of investments in these applications.
- Collaborate with stakeholders to establish and manage SLAs, ensuring customer expectations are met through multi-tier support and uptime monitoring.
- Negotiate and manage software licensing, engagement, and support contracts with vendors to secure favorable terms.
- Evaluate emerging technologies to identify opportunities for enhancing business process workflows and operational efficiency.
- Lead and mentor teams by fostering a collaborative, stable, and cohesive work environment.
- Monitor industry and market trends to guide strategic decision-making and proactively address challenges.
- Develop and communicate a clear application roadmap that aligns with business functions and adapts to emerging requirements.
- Establish and enforce standards, methods, and procedures for inspecting, testing, and evaluating the precision and reliability of applications.
- Forge long-term strategic partnerships with departmental leaders by understanding their challenges and opportunities, aligning team strategy with company-wide objectives.
What You'll Need :
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