Managed Services Engineer II (South Carolina)

Salary: A trusted partner for over 20 years,Logically, a Managed Security Solutions Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business.At Logically, were passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.But what truly sets us apart is our people. Were a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isnt just about a job its about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. Were proud of the work we do, but were also committed to creating a fun, supportive work environment where everyone can thrive. If youre looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.Why Work for Us:Be a part of a culture that is committed to absolutely doing the right thing, valuing the well-being of our colleagues and clients.Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.We offer competitive wages and benefits, attracting and retaining the best staff for our clients.Take advantage of opportunities for personal and professional development, empowering you to advance your career.Job Summary:The Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customers workforce, from C-level to business and technical end-users. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures.Job Duties & Responsibilities:This role will require being onsite at a client location.Provide best in class customer service to Logicallys customer baseAdhere to company values while following best practices and operational proceduresManage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accuratelyMaintain up to 85% utilization to support key performance indicator attainment and Logically service level agreementsDrive for continuous CSAT scores to ensure consistent feedback from Logicallys customer baseAct as an escalation point for Managed Services Engineer IsTroubleshoot issues on a variety of information systems and network devices within complex customer environmentsUpdate, manage and troubleshoot workstation device connectivity and printer issuesWork within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environmentsResponsible for implementing appropriate IT procedures, configuring software, and implementing O365 administration functions across multiple platformsPerform network troubleshooting, network traffic analysis and debuggingManage Anti-Spam Policies and run virus scanning using Logically approved softwareWork tickets based on SLA priority and expiration and update tickets dailySupport solutions such as email, storage, backups, monitoring and productivity suitesAccount for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of servicePartner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the servicesParticipate in a regular after-hours on-call rotation scheduleProvide continuous updates and communication on assigned tickets to ensure customers have daily interaction and supportQualifications:College Degree not required2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not requiredCertifications preferred in one of the following; CompTIA A , Network , Security , MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator ExpertFamiliarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise and Remote Desktop Services preferredExperience in LAN/WAN and basic network troubleshootingExperience in workstation and laptop hardware support, including backup software configuration experience with common data protection applicationsExperience with Anti-Virus configuration with more than one A/V solutionExperience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plusStrong organization skills and the ability to work on many tasks simultaneously in a high-pressure environmentStrong interpersonal skills, including verbal and written communication skills along with excellent listening skillsAbility to work in a team environment and demonstrate superiorleadership, presentation, and planning ability, as well as verbal and written communication skillsBusiness acumen; translating business requirements into related solutionsFlexible and able to remain calm in times of stress while managing multiple priorities at one timeActive listener with excellent oral and written communication skills, as well as the ability to handle difficult conversationsSound problem-solving technique with ability and persistence to generate options and select the best solutionAbility to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholdersAbility to communicate effectively with customers and various levels of management both verbally and in written formAbility to manage multiple projects in a fast-paced environmentTeam player mentality and willingness to share knowledge with others#LI-SELogically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.

Salary : $35