What are the responsibilities and job description for the Customer Service Representative position at Logic?
Location: Austin, TX
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
The Customer Service New Associate will:
Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Basic Qualifications:
Minimum of 6 months of customer service experience
Preferred Qualifications:
Medicaid experience
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Microsoft Office experience
Professional Skills:
Eagerness to contribute in a team-oriented environment
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Ability to work creatively and analytically in a problem-solving environment
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Desire to work in an information systems environment
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Good communication (written and oral) and interpersonal skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/17/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $71,500
Cleveland $39,600 to $57,200
Colorado $57,800 to $61,800
District of Columbia $45,500 to $65,800
Illinois $39,600 to $61,800
Maine $45,350 to $52,600
Maryland $42,800 to $61,800
Massachusetts $42,800 to $65,800
Minnesota $42,800 to $61,800
New York $66,300 to $71,500
New Jersey $45,500 to $71,500
Virginia $39,600 to $65,800
Washington $80,200 to $65,800
Austin, TX
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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Salary : $39,600 - $57,200