Team Leader Sales

Telesales Manager Overall Purpose

The Telesales Manager is responsible for leading, directing, and motivating a team of telesales representatives to achieve sales and revenue goals. This position will drive revenue growth through effective sales, follow-up, and upselling strategies while ensuring exceptional customer service and satisfaction.

Leads are provided, with the ability and expectation to generate new business as well.

Key Roles & Responsibilities

Typical duties and responsibilities include, but are not limited to:

• Lead, supervise, coach, and motivate a team of telesales representatives to achieve individual and team sales goals.
• Utilize phone sales experience and proven sales techniques to drive revenue and increase customer conversions.
• Develop and implement effective sales strategies designed to increase revenue, customer engagement, and overall sales performance.
• Monitor and evaluate daily sales activity, providing coaching, recommendations, and best practices to improve results.
• Identify opportunities for upselling, cross-selling, and generating new business.
• Ensure a high level of customer service and satisfaction throughout the sales process.
• Communicate and collaborate effectively with customers, sales team members, and management.
• Demonstrate confidence and professionalism when interacting with clients both over the phone and in person.
• Coordinate employee schedules to ensure appropriate sales team coverage at all times.
• Utilize CRM systems and sales reporting tools to track performance, leads, customer activity, and sales results.
• Analyze sales data and trends to identify opportunities and develop strategies that drive revenue generation and continuous improvement.
• Help establish sales goals, monitor performance against those goals, and hold team members accountable for results.

Qualifications & Skills

• Previous phone sales or telesales experience required.
• Proven leadership experience with the ability to supervise, lead, coach, and motivate sales personnel.
• Strong customer service, sales, communication, and interpersonal skills.
• Demonstrated ability to develop and implement effective methods for increasing sales.
• Strong organizational and time-management skills.
• Ability to analyze sales data and translate findings into actionable strategies.
• Experience using CRM systems and sales reporting tools.
• Ability to work independently while also collaborating effectively with customers, sales team members, and management.
• Professional, confident, and results-oriented approach to customer interactions.

Equal Opportunity Employer

LogHeads Home Center LLC is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment

Pay: $16.50 - $19.50 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $17 - $20