What are the responsibilities and job description for the Video Triage Engineer - Philadelphia, PA position at Logging-In?
Job Title: Video Triage Engineer
Location: Philadelphia, PA
Job Description:
- Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
- Troubleshoot E2E issues in Video devices. Conduct source code reviews to identify root causes within the components and platform.
- Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
- Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
- Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
- Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
What You ll Bring:
- Experience and strong ability in C/C , Python, and Linux experience. You ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
- Proven expertise in at least one scripting language, such as Bash, Python, or Go.
- Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
- Experienced in Defect Tracking Tools such as Jira
- SCM Tools - Git & GitHub
- SQL and/or Amazon Athena experience.