Receptionist/Clerical Assistant

SUMMARY:  As the First Look of Logan University creating an impression of warmth, professionalism and efficiency is of the utmost importance. Prior customer service experience is a must. Candidates should have great attention to detail, be outgoing and friendly, and enjoy connecting with students, visitors, and staff.  It will be important to develop a thorough knowledge of Logan University in order to better assist students, faculty, staff, and visitors as needed.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provide an overall welcoming environment to visitors and callers, directing them to the appropriate person or department. 
• Maintain appearances of the lobby and request custodial/maintenance service as needed.
• Maintain a calendar with all Logan activities and stay well-informed and able to answer questions.
• Maintain Logans University directory for front desk relief staff.
• Assist with activities in the lobby.
• Operate standard office equipment on a regular basis, including the copy machine and the computer.
• Assist Accounting and other departments on special projects as needed. 
• Serve as backup for Shipping and Receiving. Sorting and delivery of mail as needed.
• Perform other duties as assigned.     

COMPETENCIES: To perform the job successfully, an individual must be able to organize, prioritize, and plan work activities and manage competing demands to work effectively in a fast-paced environment.  Must react well under pressure and maintain strict confidentiality.  Strong customer service skills and the ability to deal with difficult situations in a professional and diplomatic manner with all levels of the organization. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two years of experience in an office environment or equivalent combination of higher education and experience.
• Superior customer service and communication skills with prompt response to customer needs, requests for service, and assistance in a professional manner.
• Strong attention to detail to ensure the quality and integrity of work.
• Ability to interpret and fulfill instructions furnished in written or oral form.

• Ability to develop processes to ensure the integrity of work.
• Strong organizational skills.
• Knowledge of Microsoft Office products required.
• Typing and 10-key by touch skills required.
• Experience with office equipment required.

CERTIFICATES, LICENSES, AND REGISTRATIONS:  None required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to sit and use their hands while performing the duties of this job. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move boxes of records or files weighing up to 25 pounds.  Specific vision abilities required by this job include close vision. Must be able to converse with staff members and students.

WORK ENVIRONMENT: The work environment characteristics described here are typical of an office job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:  This job description in no way states or implies that these are the only duties to be performed.  The employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

An employee is expected to assist and provide coverage for co-workers during peak periods and vacation/sick days. Also, the employee must work with the administration to help promote the College's missions and goals