What are the responsibilities and job description for the Admissions Coordinator position at Logan University?
Logan University provides students superior training, giving them the confidence to be the healthcare leaders of tomorrow. Since 1935, Logan has remained grounded in chiropractic education, while continuously enriching academic options with degree offerings in health sciences. Logan graduates employ a holistic approach to health and wellness to meet the demand for less-invasive, lower-cost treatments and comprehensive care, and lead the integrated health care industry. Through an innovative, outcome-based academic curriculum that emphasizes evidence-informed care, diverse clinical immersion opportunities, emerging technology, and proven practices, Logan University graduates are trained, confident, and prepared for the future.
SUMMARY: Admissions Coordinators at Logan University serve as a part of the sales workforce and front-facing representatives of the institution. Tasked with growing enrollment by recruiting, managing, and enrolling the prospective students within a given recruitment territory or degree program, Admissions Coordinators are expected to excel at working with students from the inquiry phase through matriculation at Logan University.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. General Expectations
- Serve as a representative of Logan University and the Office of Admissions
- Actively recruit students to Logan University and its programs
- Work towards achieving assigned territory and institutional enrollment goals
- Ability to clearly and simply articulate the value propositions of Logan University, its degree programs, and the specific requirements for completing the application process
- Collaborate with the Office of Admissions leadership to provide superb visit experiences for all visitors to Logan University.
- Work cross-departmentally with institutional leaders to serve students
- Assist with on-campus events, including but not limited to: Future Leopard Weekends, Orientation, Advisor Day, etc.
- Champion prospective students (and their support systems) as they consider becoming a student at Logan University.
2. Funnel Management
- Provide excellent and timely communication to students and families throughout the course of the admissions process
- Responsible for cultivating relationships with students via tele-counseling, emails, text messages, and in-person meetings
- Tasked with reviewing and evaluating applications for admission into Logan University.
- Connect prospective students and applicants with offices across campus as students join the Logan community.
- Work with the Admissions Operations team to create a seamless application review and acceptance process for students
- Assist in reviewing and following up with applicants based on their current status
- Aid students in navigating the financial aid and enrollment process at Logan University
3. Virtual Experience
- Collaborate with the Director of Admissions and the Assistant Director of Admissions to provide excellent virtual experience options for online students
- Present recruitment-related materials (internally and externally) and help walk prospective students through the admissions process
- Host prospective student lunches and campus tours, and be conversant in the university’s mission, goals, history, campus numbers/statistics, etc.
- Assist in hosting online webinars that help educate and connect students to Logan University and its degree programs.
ESSENTIAL JOB MEASURABLES:
- Engage with and manage more than 2,000 inquiries and 500 applicants over the course an annual recruitment cycle
- Annually host 200 prospective students and families for campus visits
- Annually host and coordinate at least 4 webinars a year
- Complete at least 5,000 phone calls over the course of a year
- Deliver, manage, or respond to more than 2,500 texts in a recruitment cycle
- Effectively and proactively respond to inbound communication within 1 business day
COMPETENCIES: Strong interpersonal skills with an ability to be a part of a collaborative team, Gifted at being able to listen, discern, and respond appropriately to students, families, and alumni, ability to serve students and families with a high level of customer service. Must be able to work well independently and with others.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree and 1-3 years of related experience in a professional environment.
- Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the University.
- Excellent interpersonal and team-building skills. Strong listening and problem-solving abilities with a positive, can-do attitude.
- Ability to maintain high standards of ethics, integrity, and professionalism, and to handle sensitive student information.
- Commitment to the vision, mission, and values of Logan University.
- Willingness to work evenings and weekends as necessary.
COMPUTER SKILLS: To perform this job successfully, an individual should have a strong working knowledge of Slate by Technolutions and Microsoft products, such as Excel, Word, PowerPoint, Publisher, and Teams. Applicants must also have the ability to learn new programs as needed.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk and hear to answer phones, work on a computer, and use office equipment, reach for files, documents, pens, pencils, etc. Specific vision abilities required by this job include close vision to read and write reports and to use a computer. Must occasionally stoop or kneel to perform filing duties. Must occasionally lift stacks of paper and brochures weighing up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual is exposed to a typical indoor office environment. The noise level is usually moderate.
NOTE: This job description in no way states or implies that these are the only duties to be performed. The employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days at all locations, and to work with administration in the attainment of the College's missions and goals.
