What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Logan Tire Service?
Overview:
As an Automotive Service Advisor / Writer, you’ll be the bridge between our customers and the service team—playing a key role in delivering an exceptional customer experience while driving sales and service growth. You’ll be responsible for building trust with customers, identifying their vehicle needs, and confidently recommending services that keep them safe on the road.At Logan Tire & Auto Service , we believe in rewarding performance, initiative, and results. We’re looking for a motivated, sales-driven professional who thrives in a fast-paced environment and is passionate about delivering both top-tier service and strong sales performance.
What You’ll Be Doing:
- Greet customers promptly and professionally, creating a welcoming and trustworthy experience
- Listen to customer concerns and accurately document vehicle issues and service requests
- Perform walkarounds and vehicle inspections to identify additional service opportunities
- Present service recommendations clearly and confidently, with a strong focus on value and safety
- Build estimates, sell recommended services, and close sales effectively
- Communicate repair timelines, updates, and results with customers throughout the service process
- Coordinate with technicians to ensure accurate diagnosis and timely completion of work
- Follow up with customers to ensure satisfaction and encourage repeat business
- Meet and exceed individual and team sales goals and performance metrics
- Maintain accurate records, invoices, and documentation in shop management systems
- Support shop operations and assist with additional duties as needed
What You'll Bring with You:
- 2 years of experience as a Service Advisor, Writer, or in a customer-facing automotive sales role
- Proven ability to sell services and meet or exceed sales targets
- Strong understanding of automotive services, maintenance, and repairs
- Excellent communication, customer service, and relationship-building skills
- Experience with POS systems, digital inspections, and shop management software preferred
- Ability to multi-task and stay organized in a fast-paced environment
- Valid driver’s license required
- Ability to stand for extended periods and work in a dynamic shop environment
- Must be authorized to work in the United States
What You’ll Get in Return:
You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
- A fast-paced, team-oriented, family-style work environment
- Competitive base pay commission/bonus opportunities (high earning potential)
- Full suite of benefits including health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and clear career advancement opportunities
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance