What are the responsibilities and job description for the IT Support Specialist position at Logan Industries International?
JOB SUMMARY:
The IT Support Specialist is the first point of contact for technical support inquiries. You will troubleshoot issues, provide clear solutions, and escalate complex problems. This role requires strong technical knowledge, excellent communication skills, and a customer-focused approach.
RESPONSIBILTIES:
- Respond to user inquiries via phone, email, or chat promptly and professionally.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Manage and maintain user accounts in Active Directory and Office 365.
- Keep the asset management tool updated with all hardware inventory and changes.
- Document all interactions and resolutions in the ticketing system.
- Maintain up-to-date knowledge of company systems, services, and support procedures.
- Other duties as assigned.
SKILLS REQUIREMENTS:
- Ability to work onsite during standard business hours (Monday–Friday, 8 AM–5 PM).
- Proficient in Active Directory and Office 365 administration.
- Strong understanding of Microsoft operating systems and common software applications.
- Excellent problem-solving and communication skills.
EXPERIENCE REQUIREMENTS:
- 3-5 years of experience in the IT industry (technical support or related roles) or completion of a relevant college/trade school program.
- Experience with SolidWorks and Vault for engineering environments preferred
- Knowledge of ERP Systems- Epicor Kinetics preferred
- Familiarity with KACE Cloud as an endpoint management solution.
- Experience with Mimecast email security solutions preferred.
- IT certifications (CompTIA A , Network , or similar) are a plus.