What are the responsibilities and job description for the Senior Department Assistant | Hematology & Oncology position at Logan Health Medical Center?
Join our Hematology & Oncology Clinic as the primary front office professional supporting one of the most critical and compassionate service lines at Logan Health. We are seeking a highly motivated, detail-oriented, and dependable Patient Access Representative who can seamlessly balance front-desk excellence with department specialist–level responsibilities. This position plays a central role in supporting our patients, caregivers, and multidisciplinary clinical team. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. The Senior Department Assistant is a key member of our Hematology/Oncology team and helps ensure that clinic operations run smoothly, efficiently, and with compassion. In this role, you support both patients and providers through advanced administrative coordination, thoughtful communication, and strong attention to detail. You will serve as a dependable resource for patients navigating complex care needs, and a trusted partner to providers who rely on you to maintain accurate information, timely scheduling, and seamless workflow. This position plays a vital part in shaping the patient experience from the moment they check in to the moment they leave the clinic. Key Responsibilities Lead daily reception workflow, including patient check-in, phones, and front-desk operations. Gather, verify, and update patient demographic and insurance information. Verify benefits, obtain pre-authorizations, communicate estimated charges, and collect payments. Recognize patients who may need financial assistance and help connect them with financial counseling. Complete complex administrative tasks such as scanning PSA documentation, processing verbal authorizations, maintaining no-show lists, and updating deceased/hospice records. Prepare sympathy cards for families of deceased patients according to clinic protocols. Prioritize patient registrations based on acuity and coordinate closely with clinical staff to support timely care. Support providers and the care team with day-to-day operational needs to maintain smooth clinic flow. Maintain working knowledge of Medicare, Medicaid, and commercial insurance requirements. Identify opportunities to improve customer service, workflow, and overall patient experience. Ensure all work meets standards for accuracy, productivity, confidentiality, and professionalism. Serve as a dependable point of contact for both internal and external customers. What We’re Looking For Relevant coursework beyond high school or experience in a complex administrative role. At least one (1) year in a customer-service–focused position. Strong computer skills, including Microsoft Office and the ability to learn new systems quickly. Excellent written, verbal, and interpersonal communication skills. A high level of professionalism and confidentiality. Experience in patient access, scheduling, registration, billing, or insurance verification. Knowledge of healthcare insurance plans and medical terminology. Associate’s or Bachelor’s degree. Experience in specialty care—especially oncology—is a plus. Benefits of Joining Logan Health Comprehensive medical, dental, and vision insurance Generous paid time off and sick leave 401(k) with employer match Employee wellness programs and discounted gym memberships Tuition reimbursement and professional development opportunities Meaningful work impacting patients and families during significant moments in their care If you are dependable, compassionate, and thrive in a fast-paced specialty clinic environment, we’d love to meet you. Your work will make a direct and meaningful difference in the lives of patients and their families. Apply today and become part of a team that truly values your dedication and expertise. Shift: Day Shift - 8 Hours (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.