What are the responsibilities and job description for the HVAC Technician Team Lead position at Logan A/C & Heat Services?
HVAC Technician Team Lead- Columbus, OH 43228
Starting at $32 an hour
If you enjoy guiding a team, solving technical challenges, and ensuring customers receive top-quality service, this role is a great fit.
Who We Are
We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel.
Why Choose Logan Services?
- Competitive pay – excellence is recognized and rewarded.
- Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
- Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
- Traditional 401(k) with a 4% company match and a Roth contribution option.
- Bonus and profit-sharing opportunities tied to individual and company performance.
- Paid Training – build confidence, master customer conversations, and feel supported from day one.
Our PARTE Values
P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
The Big Task
As an HVAC Service Team Lead, you’ll oversee the service team’s daily operations, ensuring timely, high-quality maintenance and repair work while supporting and mentoring technicians to deliver exceptional customer experiences.
Key Sub Tasks
• Lead and coordinate HVAC service technicians’ daily schedules, assignments, and priorities to ensure efficient and timely service
• Serve as the point of escalation for complex service calls, troubleshooting issues, and resolving customer concerns
• Mentor, coach, and develop service technicians, promoting safe work practices, technical excellence, and professional growth
• Communicate effectively with customers, dispatch, and other teams to maintain smooth operations and high customer satisfaction
• Monitor key performance metrics, including service response times, completion rates, and quality scores, and take action to improve results
• Maintain accurate service records, documentation, and reporting for all completed work and ongoing projects
• Collaborate with dispatch, sales, and management teams to ensure alignment on workflow, priorities, and resource allocation
Desired Skills and Experience
If you have strong leadership abilities, technical HVAC expertise, and a focus on delivering excellent customer service, you’ll thrive as an HVAC Service Team Lead. You should have experience leading or mentoring a service team, troubleshooting HVAC systems, and managing multiple priorities in a fast-paced environment. Strong communication, problem-solving, and organizational skills are essential. Learn more about us at logan-inc.com and apply through our career page.
Equal Opportunity Employer
Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.