Customer Operations Engineer

Wanna join the adventure?COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.About This Role:Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operationsWork with customers and internal stakeholders to identify the lowest friction solutions to customer needsImprove Cockpit functionality as a developer through implementation improvements and automationHelp translate feedback from customers into a Cockpit's feature roadmapMust Haves:Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and testExposure to both ground software and flight software (note: you will not be expected to write flight software)Experience writing software scripts in PythonExposure to Docker containers as well as general DevOps exposurePreferred: Experience with GNC / OrbitsNice to haves: GraphQL, UI DesignNice to Haves:Exposure to Docker containers as well as general DevOps exposureGraphQL, UI DesignExperience operating systems at scaleSome of Our Awesome Benefits:100% company-paid medical, dental, and vision insurance option for employees and dependentsFlexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insuranceFlexible Time Off policy for vacation and sick leave, and 12 paid holidays 401(k) plan and equity optionsDaily catered lunches and snacksInternational exposure to our team in FranceFully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial supportOff-sites and many social events and celebrationsRelocation assistance when applicableState law requires us to tell you the base compensation range for this role, which is $100,000 - $140,000 per year. This is determined by your education, experience, knowledge, skills, and abilities.  The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you and see if you are a great fit for our team. What we can’t quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy. *Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions.  We strongly encourage you to apply, even if you don’t check all the boxes.Who We AreLoft: Space Made Simple. Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and flexible way to deploy missions in orbit. We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, in-orbit demonstrations, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 25 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives. At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.With 4 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA \u007C Golden, CO \u007C and Toulouse, France.As an international company your resume will be reviewed by people across our offices so please attach a copy in English.

Salary : $100,000 - $140,000