Installation Coordinator Supervisor

Position Summary:

This position will oversee the Install Coordinator team, and Delivery Team throughout all branches. Responsible for scheduling deliveries, ensuring scheduling process is followed throughout the branches, and act as the main resource for multi-machine orders. This person will ensure service calls and schedules are sent out at appropriate times. The supervisor will maintain and streamline the process from production through scheduling training on all Imaging installs.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Oversee all the daily processes of customer deliveries and scheduling.
• The leader on large implementations for entire Installations Team.
• Attend monthly Installation Team meetings.
• Attend weekly production meetings for Headquarters.
• Track and report weekly and monthly activities.
• Be the resource for unforeseen circumstances throughout the day and follow up to ensure customer satisfaction.
• Be sure to maintain seamless and strong communication with the Production Team and install scheduling.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements:

• In-office and travel to client sites as required.
• Great organizational skills with strong attention to detail.
• Strong customer service and communication skills with internal and external customers.
• Team orientated.
• Ability to deal with confidential and sensitive information.
• Basic knowledge of PC, MAC, operating systems, software and networking.
• Strong knowledge e-Automate.
• Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.

Education/Experience:

• 3 years of industry experience in similar field or job duties.
• High School Diploma or Equivalent.

Supervisory Responsibilities:

• Be sure team is maximizing resources streamlining processes and procedures.
• Weekly and Monthly metrics.
• Make certain lead times are being met for installations.
• Coordinate the Lead Delivery driver to visit branch sites for truck inspections.
• Responsible for understanding, staying updated on, and enforcing the Employee Handbook as written.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.
• Interaction with internal and external customers on a regular basis.
• There will be travel.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.