AP Customer Service Clerk

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: The Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America and Canada. This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies. The Customer Service Clerk works collaboratively with other shared services and hotel team members to ensure our customers’ needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance. The Accounts Payable Customer Service Coordinator reports to the Accounts Payable Manager.  Who You Are: A relationship builder with a dynamic approach to developing connections  A continually curious forward thinker who loves to find creative solutions  Comfortable with taking the lead in assisting internal and external clients  Collaborator who excels in an exciting, ever-evolving environment  What You Will Do: Creates strong relationships with supplier partners and internal customers to ensure timely and accurate responses on all forms of Accounts Payable documents  Communicates via email and phone to resolve inquiries   Always maintains the highest levels of customer service  Prepares invoice correction communications to address concerns identified during customer service inquiries  Reconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressed  Manages timely responses to supplier concerns  Accountable for achievement of metrics and targets associated with the position  Required to attend all training sessions and meetings   Regular attendance in conformance with standards  May be required to work varying schedules to reflect business needs  Other duties as assigned     Your Experience Includes: 1-2 years customer-facing work experience in a finance environment preferred  HS diploma or GED equivalent required  Standard reporting and analytics development     Strong data entry skills required  Skilled in information analysis using standard and intermediate spreadsheet functions in Microsoft Excel  Strong ability to learn new computer applications  Ability to communicate cooperatively and effectively with others, organize workload, adapt quickly to change, maintain composure and make decisions in stressful situations, observe SLA’s and stated deadlines  Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.