What are the responsibilities and job description for the Rooms Controller position at Loews Kansas City Hotel?
Loews Kansas City Hotel offers opportunities at an 800-room hotel connected to the Kansas City Convention Center. Team members support 60,000 square feet of event space, dining outlets, an indoor lap pool and a prime downtown location near Power & Light, T-Mobile Center and the Streetcar.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
- Uniforms provided with dry cleaning at no cost
- On-site parking
- Complimentary meals in Team Member Café while working
- Community volunteer opportunities
- Benefits are subject to eligibility and may vary by position
What We're Looking For:
A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You'll serve as the connection point between departments to ensure a seamless and personalized guest experience.
Who You Are:
Highly organized and efficient, with a sharp attention to detail
Service-oriented and proactive in identifying and solving problems
Able to work both independently and within teams, effectively managing multiple priorities
Excellent communicator, skilled at collaborating across departments
Stays calm under pressure, with strong decision-making abilities
Veterans and military spouses are encouraged to apply
What You Will Do:
Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests
Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness
Pre-block VIP and special request rooms using arrival reports and group information
Review and resolve duplicate reservations, no-shows, and due-outs daily
Monitor and update Out-of-Order and Out-of-Service room statuses
Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing
Monitor all master accounts for proper check-in, check-out, and extension as required
Ensure all room changes are processed and communicated accurately to the appropriate departments
Assist Front Desk during high-traffic periods and provide guest service support as needed
Prepare and distribute daily reports including occupancy, arrivals, departures, and group status
Forecast room availability up to three days in advance and help manage overbooking risk
Communicate all guest preferences, special services, and group requirements clearly to operations teams
Assist with remote or group check-ins, rooming lists, and special block arrangements
Maintain a clean and organized back office and ensure readiness of supplies
Maintain regular and reliable attendance in alignment with company standards and operational needs
Embrace flexibility by performing other duties as assigned to support team and organizational goals
Other Responsibilities:
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
Stand for extended periods during shifts
Your Qualifications Include:
Minimum of 1 year of front office or reservations experience in a hotel environment
Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar)
Strong written and verbal communication skills
Ability to multitask and manage time-sensitive responsibilities
Flexible availability, including weekends and holidays
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.