What are the responsibilities and job description for the Room Server/Busser (Subsitute) position at Loews Hotels, LLC?
Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
As a Room Service Delivery Attendant you will ensure an outstanding in-room dining experience by delivering food and beverages to guest rooms promptly and accurately. This role involves setting up trays or tables with precision and responding to guest requests with professionalism and warmth. With a focus on exceptional service and attention to detail, the Room Service Delivery Attendant contributes to creating memorable and enjoyable stays for every guest.
Who You Are:
- Clearly able to communicate ideas and information for all audiences both in writing and verbally.
- Service-oriented with an authentic attitude and approach to guest service.
- Effective at prioritizing tasks in a dynamic environment, ensuring smooth operations, and timely guest service.
- Veterans and military spouses are encouraged to apply.
What You'll Do:
- Complete setup and preparation tasks at the start of each shift.
- Deliver guest amenities, food, and beverages promptly to guest rooms.
- Ensure that orders are accurate, complete, and meet hotel presentation standards.
- Set up trays, carts, or in-room dining tables as requested by the guest.
- Greet guests warmly, explain orders, and respond to any questions.
- Ensure that guests are satisfied with their orders and promptly address any issues.
- Coordinate with the kitchen and bar teams to ensure timely preparation of orders.
- Ensure guest satisfaction and report feedback or concerns to supervisors.
- Maintain room service areas, clear used trays, and restock supplies.
- Follow hotel policies for food handling and ensure sanitation standards are met.
- Other duties as assigned.
Your Qualifications Includes:
- Knowledge of quality food service techniques and standards
- Ability to lift and carry food service trays weighting 35 plus pounds
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work flexible schedule to include weekends and holidays.
- Prior experience in food service operation preferred.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.