What are the responsibilities and job description for the PMS Operations Junior Integrator position at Loews Hotels, LLC?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We're Looking For:
A detail-driven, operational IT Junior Integrator responsible for the day-to-day support, monitoring, and maintenance of the Property Management Systems and related hospitality technologies across multiple locations. This position performs hands-on system support, testing, validation, and troubleshooting in a 24/7 operational environment, following established procedures and escalation paths to ensure stable and reliable property systems.
Who You Are:
Reliable, detail-focused professional who takes pride in supporting smooth hotel operations
Service-minded collaborator who enjoys working alongside operations and IT teams
Effective communicator who keeps stakeholders informed and aligned
Flexible and organized, able to shift priorities as operational needs change
Methodical problem solver who follows procedures and contributes to system stability
Veterans and military spouses encouraged to apply
What You'll Do:
Provide daily operational support for Property Management System, Resort Wide Charging, and all interfaces.
Monitor system performance and respond promptly to incidents, outages, and service disruptions in a 24/7 support model.
Perform hands-on support and basic troubleshooting of PMS servers, hardware, and connected devices following established standards.
Support and maintain key management systems and associated integrations.
Support hospitality applications such as Transcendent and HotSOS, including associated mobile devices.
Execute scheduled server patching and updates as directed; validate system functionality post-update.
Assist campus support teams with escalated operational issues involving hospitality applications.
Perform testing and validation of software releases, upgrades, and configuration changes prior to production.
Accurately document incidents, changes, and operational activities in ServiceNow.
Maintain required PCI and SOX audit logs for changes to in-scope systems.
Communicate scheduled and emergency maintenance to affected end users using approved protocols.
Travel between properties to provide on-site support, system maintenance, and project assistance.
Maintain regular and reliable attendance aligned with operational requirements.
Perform other duties as assigned to support property IT operations.
Other duties as assigned.
Your Qualifications Include:
Minimum 1 year of hands-on operational experience supporting:
Opera integration platforms or similar hotel property management systems.
Microsoft Server OS (2016 -2022).
Hospitality key management systems (Saflok, Ambiance).
Microsoft Office (2016/2021 LTSC).
Working knowledge of:
User access management (Active Directory, Exchange).
Mobile device management (Apple Configurator, MobileIron, Intune).
Incident and change tracking systems (ServiceNow).
Technical documentation and system diagrams (Visio).
Hospitality environment experience strongly preferred.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.